G2

Ana G.

Inside Sales Manager

Mid-Market (51-1000 emp.)

12/19/2025

"Exceptional Support and Seamless Client Experience"

4.5/5

What do you like best about Ruby Receptionists?

The support staff is always very responsive and helpful. Whenever we encounter issues or have questions about our account, I receive assistance promptly. Also, their receptionists are trained to sound like they are internal employees, which enhances client experience. Review collected by and hosted on G2.com.

What do you dislike about Ruby Receptionists?

The implementation process was not particularly smooth. It required about two to three weeks of trial and error before we were able to get everything up and running as we had hoped, which was quite frustrating at the time. However, I will say that Ruby's customer success team was ultimately responsive and even credited back a portion of our initial contract because of the delays in getting things set up properly. Review collected by and hosted on G2.com.

Recommendations to others considering Ruby Receptionists:

Be sure to give Ruby very specific and detailed call flow instructions to avoid any confusion with their receptionists. When we first started, our directions were not clear enough, which led to some difficult calls in the beginning. Review collected by and hosted on G2.com.

What problems is Ruby Receptionists solving and how is that benefiting you?

Since we started using Ruby, we've achieved a 100% answer rate on our company Main Line, which is a major channel for our inbound leads. Ruby has provided the extra support we needed to handle overflow calls, as well as coverage after hours and on holidays. Our customers expect prompt and efficient responses, particularly by phone, and Ruby has been an excellent partner in helping us meet those expectations. Review collected by and hosted on G2.com.