What do you dislike about Routerra?
Updates to the system were not properly announced, which caused a few major problems after release. The support team also wasn’t ready to provide quick help at the time. However, Routerra was notified and, as a result of our complaint, they provided WhatsApp contacts to reach out to if urgent help is needed. I’m keeping this as a negative point for now since we haven’t had a need to test the emergency line yet, but based on our history with Routerra, I believe it’s going to be reliable. Review collected by and hosted on G2.com.
Recommendations to others considering Routerra:
We recommend Routerra for its ease of use, excellent customer support, and the significant time savings it offers. The API integration is seamless, and the route optimization is impressively fast. It's a valuable tool for any delivery service looking to improve efficiency and fairness in route distribution. Review collected by and hosted on G2.com.
What problems is Routerra solving and how is that benefiting you?
We used to have just a list of clients that was very roughly divided among drivers, and each driver had to plan their delivery routes manually (from memory). This made the route length distribution very unfair and uneven. After we started using Routerra and implemented it into our system, driver preparation time went from about 45 minutes every morning to around 5, because we were able to automate everything thanks to the Routerra API output. Delivery routes are now distributed fairly among our drivers, and I’d say that on average we’ve saved roughly 30-45 minutes a day on deliveries. We’re a small team of three delivery drivers, but the time Routerra saves us every day is significant. Review collected by and hosted on G2.com.