G2

Randall K.

Senior Site Reliability Engineer

Mid-Market (51-1000 emp.)

11/13/2026

"Rootly Transformed Our Incident Management with Powerful Automation"

5/5

What do you like best about Rootly?

Rootly has really unlocked incident management for us. What was previously a hassle full of manual tasks and update tracking has turned into a clean process fueled by automated tooling. Using a combination of the Rootly UI, their Terraform integration and their MCP, we can define and manage our incident runbooks, automated response routines, and postmortem processes. Review collected by and hosted on G2.com.

What do you dislike about Rootly?

Our initial interest in Rootly, and our primary usage, is for alert monitoring. But this does not seem to be the primary focus for app development. They do continue to make changes and improve alert management, but I would love to see some additional focus on this area of the product. Review collected by and hosted on G2.com.

What problems is Rootly solving and how is that benefiting you?

We chose Rootly from a number of vendors following the deprecation of OpsGenie. Our primary goal was an alert-management tool. Rootly made the transition quick and painless. We were already using Terraform to manage our infrastructure, and Rootly's documentation and support team made the transition smooth and efficient. Beyond that, their alerting rules have allowed us to significant reduce overall noise from alerts, providing much needed relief for our team. Review collected by and hosted on G2.com.