G2

Andreas G.

VP of Engineering

Mid-Market (51-1000 emp.)

8/21/2026

"Rootly’s Polished, Slack-Native Incident Management with Intuitive UI and Great Support"

4.5/5

What do you like best about Rootly?

Rootly stands out compared to other incident management vendors we evaluated thanks to how complete and polished the feature set is out of the box incident workflows, status pages, postmortems, and Slack-native incident channels all feel like they were designed together rather than bolted on. The UI is intuitive enough that engineers adopt it without much training, which isn't always true of similar tools.

Support has also been a highlight responsive, knowledgeable, and quick to help troubleshoot configuration issues or answer questions about best practices, rather than just pointing us to documentation.

Finally, the official Terraform provider makes it easy to manage our incident workflows, services, and configurations as code, which fits naturally into our existing infrastructure-as-code practices and makes changes auditable and repeatable across environments. Review collected by and hosted on G2.com.

What do you dislike about Rootly?

Nothing in particular comes to mind, it's been a solid experience overall. Review collected by and hosted on G2.com.

What problems is Rootly solving and how is that benefiting you?

Rootly helps us keep on-call shifts organized across every team, giving us a clear, centralized view of who's on call and when, rather than having that scattered across spreadsheets or tribal knowledge. On top of that, setting up escalation policies has been straightforward and reliable when an incident hits, the right people get paged automatically without gaps or manual intervention. Together, this has reduced the time and coordination overhead it takes to respond to incidents, and given us confidence that on-call coverage won't fall through the cracks. Review collected by and hosted on G2.com.