Well, I could start by naming what I like the most, which is Central Administration. Being able to manage all devices from a single console. Also, monitor the status of servers, PCs, and other devices remotely.

Not only that, but having continuous conitoring, helps you detect issues such as low disk space, high CPU usage, service outages, or connection drops before they affect users.

Automation is one of the great features for RMM. Performing recurring tasks such as file cleanup, service restarts, software installations, or policy enforcement.

If you need to set up patch management, you can do it with RMM by Installing operating system and application updates on schedule.

Last, but not least, you can connect to devices to troubleshoot issues remotely using the Remote Support feature. Review collected by and hosted on G2.com.

Well, I'd start with the cost of using RMM, licenses can be expensive, especially with few managed devices or a need for advanced features.

In addition, the learning curve for RMM can be quite extensive, setting up alerts, automations, policies, and permissions is time-consuming. Incorrect configuration can lead to an excessive number of alerts or cause critical issues to be overlooked.

Also, having dependency on a single platform can be a double-edged sword. If the provider's service goes down or ceases operations, remote management can be compromised.

This might not be quite common, but in case of having a security breach, if an attacker compromises the platform or an administrator's credentials, they can gain access to all managed devices.

Therefore, it is essential to implement multi-factor authentication, access controls, and best security practices. Review collected by and hosted on G2.com.