Risotto has transformed how we handle IT support and operations. We've been able to automate key workflows including app provisioning, email group setup, and password resets, as well as automatically resolve tier 1 issues without manual intervention. The integration with our existing Slack channel and Jira project made adoption seamless, fitting right into the tools we already use every day. The Risotto MCP server has become a regular part of my workflow for quick setups, and the custom API tooling has opened up even more opportunities to solve requests automatically. These efficiencies are helping us resolve employee issues faster than ever before, and with 24/7/365 availability, our team gets support whenever they need it — not just during business hours. The Risotto team have also been releasing new features regularly, and each release opens up new ways to resolve issues, meaning our automation capabilities just keep growing. Risotto have also made great improvements to speed up onboarding and make go-live even quicker — features like ready-made templates, the MCP Server, and the inbuilt assistant mean you can hit the ground running from day one. The team met with us to thoroughly explain and demonstrate how Risotto works, and have continued to be a fantastic resource — whether for ongoing support or simply discussing the ambitions and challenges we'd love to tackle next. Review collected by and hosted on G2.com.

The appetite for Risotto across our company has been tremendous. If anything, the main thing I'd love to see is the ability for individual departments to manage their own knowledge and runbooks. This would empower teams to handle their own setup and ongoing updates. One exciting possibility for the future would be Risotto proactively identifying patterns in requests and recommending — or even self-creating — new automations and runbooks. This would amazing for a platform that is already doing so much of the heavy lifting. I'd also love to see an ever-growing library of direct integrations and connections to more tools, such as license servers. But really, these are just ideas born out of how much value Risotto is already delivering — we just want more of it! Review collected by and hosted on G2.com.