Risotto's Airtable integration connects directly to our ticketing workflow, so employees get answers without leaving Slack. The interface is clean and intuitive — new admins get up to speed quickly with minimal training. The AI is what really delivers: it auto-resolves 40–45% of requests every week without manual intervention, which has meaningfully reduced load on our IT team. The ROI is clear and consistent month over month. The Risotto team also partnered closely with us during onboarding and continues to ship improvements at a solid pace. Review collected by and hosted on G2.com.

Two areas with room to improve: first, the AI's context understanding can lag — it learns, but not always quickly enough to keep response quality high during periods of change. Second, the access-handling logic is too eager. If a user mentions a tool, Risotto often jumps straight to provisioning access rather than first checking existing resources — sometimes the user just needs guidance or context about that tool, not access granted. Smarter intent detection here would reduce unnecessary access requests and improve the user experience. Review collected by and hosted on G2.com.