I like that my IT team can build custom template to fit our immediate needs. I understand that my company is unique in that we have an in-house team that provides expertise and support that other companies may not have. Review collected by and hosted on G2.com.

The reporting tools are not as flexible for the end user. IT involvemnt is necessary if I need to add fields. I wish I could do this on my own. My own clients seem to think it is this easy. And they get fussy when I explain it is not. Review collected by and hosted on G2.com.