
I liked Tiffany's friendly and professional conversational tone. The agent handled language switching well, including Hindi and Hinglish, and asked relevant questions to understand business requirements. I also liked how it explained features such as inbound and outbound voice automation, call routing, FAQs, and callbacks. The conversation felt natural, and Tiffany respected my decision when I declined a demo. Review collected by and hosted on G2.com.
During testing, I noticed some areas that need improvement. Tiffany initially captured my email address incorrectly, even after I spelled it out. One test call also disconnected unexpectedly before the conversation was complete. At times, the agent did not repeat a question when requested, and some follow-up prompts sounded slightly pushy. Improving email recognition, call reliability, and conversational flow would make the experience better. Review collected by and hosted on G2.com.