# RingEX Reviews **Vendor:** RingCentral **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.2/5.0 **Total Reviews:** 1,352 ## About RingEX RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, and SMS, all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. With built-in AI capabilities like the RingCentral Personal AI Assistant, RingEX helps every employee work smarter. Capture and summarize meetings automatically, generate follow-up actions, and compose clear messages in seconds. AI-driven insights make conversations more productive and ensure that critical information never gets lost. New: Customer Engagement Bundle For customer-facing teams, RingEX now offers the Customer Engagement Bundle — a new tier purpose-built for small to mid-sized businesses that need to deliver faster, more connected support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace, so your team can manage every customer conversation together. Key capabilities include: Shared SMS Inbox: Give teams shared visibility into customer text threads to ensure no message is missed. SMS Opt-Out Compliance: Simplify regulatory adherence and protect customer trust. Reply Templates: Speed up response times while maintaining a consistent brand voice. Queue Transparency: Show callers their place in line or offer convenient callbacks to reduce frustration. RingCentral Live Reports: Gain real-time visibility into call queues and agent performance to optimize staffing and improve service quality. Why RingEX: Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Built on a 99.999% uptime SLA and backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain: Smarter communication with AI — Work faster and reduce manual tasks with the built-in Personal AI Assistant. Unified collaboration — Seamless voice, video, messaging, and SMS in one platform. Better customer experiences — Real-time insights, automated workflows, and faster responses through the Customer Engagement Bundle. RingEX isn’t just a phone system. It’s how modern businesses keep every conversation — internal or external — connected, intelligent, and impactful. ## RingEX Pros & Cons **What users like:** - Users find RingEX exceptionally **easy to use** , making communication and collaboration seamless for their teams. (216 reviews) - Users value the **helpful customer support** of RingEX, finding it easy to use and reliable for their needs. (127 reviews) - Users praise the **high-quality phone calls** of RingEX, noting its ease of use and helpful features for support. (109 reviews) - Users value the **reliable connection and helpful support** of RingEX, enhancing their overall communication experience. (108 reviews) - Users highlight the **reliability** of RingEX, appreciating its consistent performance and effective support services. (107 reviews) - Features (100 reviews) - Intuitive (87 reviews) - Easy Communication (85 reviews) - Easy Setup (80 reviews) - Simple (71 reviews) **What users dislike:** - Users find **poor customer support** challenging, often facing unnecessary steps and complications when seeking assistance. (55 reviews) - Users find the **complex processes** of RingEX challenging, often requiring support for troubleshooting known issues. (49 reviews) - Users find the **customer service challenging** at times, with unnecessary steps complicating support for known issues. (49 reviews) - Users often face **call issues** with RingEX, including inadequate logs and poor customer support affecting functionality. (47 reviews) - Users find the **customer support difficult to deal with** at times, causing frustration during troubleshooting. (47 reviews) - Limitations (38 reviews) - Missing Features (37 reviews) - Learning Curve (36 reviews) - Difficult Navigation (32 reviews) - Difficult Configuration (31 reviews) ## RingEX Discussions - [Why don't you make it more user-friendly?](https://www.g2.com/discussions/why-don-t-you-make-it-more-user-friendly) - 1 comment, 1 upvote - [What’s involved in setting up my RingCentral Office business phone system?](https://www.g2.com/discussions/ringcentral-office-setup) - 2 comments, 1 upvote - [What are the benefits of RingCentral Office?](https://www.g2.com/discussions/ringcentral-advantage) - 1 comment, 1 upvote - [What is RingCentral Office?](https://www.g2.com/discussions/ringcentral-office) - 1 comment, 1 upvote - [Is there a free trial for RingCentral Office?](https://www.g2.com/discussions/4544-ringcentral-free-trial) - 1 comment, 1 upvote - [View RingEX pricing details and edition comparison](https://www.g2.com/products/ringex/reviews?page=89§ion=pricing&secure%5Bexpires_at%5D=2026-05-14+09%3A48%3A04+-0500&secure%5Bsession_id%5D=0c298981-5ec2-4bb3-a307-ccf1cebb620e&secure%5Btoken%5D=ae6f13a9eb58b023939c70a20b7174d5e6497330d0e5cd61ac2792dae580e563&format=llm_user) ## RingEX Integrations - [Act!](https://www.g2.com/products/act/reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Beetexting](https://www.g2.com/products/beetexting/reviews) - [blueButler](https://www.g2.com/products/bluebutler/reviews) - [Box](https://www.g2.com/products/box/reviews) - [ChatGPT](https://www.g2.com/products/chatgpt/reviews) - [DrChrono by EverHealth.](https://www.g2.com/products/drchrono-by-everhealth/reviews) - [Drive Uploader](https://www.g2.com/products/drive-uploader/reviews) - [Dropbox](https://www.g2.com/products/dropbox/reviews) - [eAgent](https://www.g2.com/products/eagent/reviews) - [Friday CRM](https://www.g2.com/products/friday-crm/reviews) - [Google Meet](https://www.g2.com/products/google-meet/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [JobDiva](https://www.g2.com/products/jobdiva/reviews) - [LeadManager](https://www.g2.com/products/lead-manager-leadmanager/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Momentum AMP, formerly Nowcerts](https://www.g2.com/products/momentum-amp-formerly-nowcerts/reviews) - [monday CRM](https://www.g2.com/products/monday-crm/reviews) - [NetSuite](https://www.g2.com/products/netsuite/reviews) - [Odoo ERP](https://www.g2.com/products/odoo-odoo-erp/reviews) - [Redtail Technology](https://www.g2.com/products/redtail-technology/reviews) - [Ricochet360](https://www.g2.com/products/speed-to-contact-llc-ricochet360/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Simple Poll](https://www.g2.com/products/simple-poll/reviews) - [StreamLine](https://www.g2.com/products/multitv-tech-solution-pvt-ltd-streamline/reviews) - [Streamline](https://www.g2.com/products/gmdh-streamline/reviews) - [TOPdesk](https://www.g2.com/products/topdesk/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## RingEX Features **Documents** - Document Signature - Storage **Host Tools** - Branding - Role-based Access - Recording **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Live Chat - Hand Raising **Platform** - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - Online Fax** - Autonomous Task Execution - Cross-system Integration **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Sending** - Fax Number - Existing Numbers - Cross-Platform Sending - Unlimited Sending - Contact Management - Alerts **Attendee Tools** - Registration - Attendee Live Chat - Polls and Surveys **Extensions** - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Workforce Management** - Call Monitoring - Performance Evaluation **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Post-Event Tools** - Event Analytics - Attendee Reports **Software Type** - Mobile - Browser Application - Desktop Application **Administrative** - Call Recording - Reporting & Dashboards **Access** - Software Pairing - Browser Extension - Individual Download **Integrations** - Social Media Integration - Software Integrations **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Agentic AI - Webinar** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top RingEX Alternatives - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (429 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,498 reviews) - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) - 4.2/5.0 (870 reviews)