# RingEX Reviews **Vendor:** RingCentral **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.2/5.0 **Total Reviews:** 1,369 ## About RingEX WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, SMS, and AI agents all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. ADVANCED AI WITH AIR, AVA, AND ACE RingEX transforms every interaction into a strategic advantage through three specialized AI agents. AI Receptionist (AIR) acts as an intelligent digital front desk, answering calls 24/7 in natural, multilingual conversations to answer FAQs, capture leads, schedule appointments, and route complex calls with full context. AI Virtual Assistant (AVA) acts as a proactive co-pilot for daily tasks, automatically capturing meeting summaries, generating follow-up actions, and drafting context-aware messages. AI Conversation Expert (ACE) serves as a flagship conversation intelligence platform, analyzing every interaction to provide coaching, automated call scoring, and deep sentiment analysis. By turning raw data into executive insights and syncing directly with your CRM, ACE helps leaders replicate winning behaviors and stay ahead of customer trends. NEW: CUSTOMER ENGAGEMENT BUNDLE Built for small and mid-sized customer-facing teams, the Customer Engagement Bundle helps businesses deliver faster, more connected customer support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace. Key capabilities include a shared SMS inbox for team visibility, automated SMS opt-out compliance, and reply templates to maintain a consistent brand voice. It also features queue transparency with place-in-line updates and live reports for real-time visibility into agent performance and service quality. WHY RINGEX? Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain smarter communication with AVA, revenue intelligence with ACE, and better customer experiences through the Customer Engagement Bundle. RingEX isn’t just a phone system. It is the intelligent core of your business that ensures every conversation—internal or external—is connected, analyzed, and impactful. ## RingEX Pros & Cons **What users like:** - Users value the **ease of use** of RingEX, appreciating its straightforward updates and seamless device switching. (195 reviews) - Users find the **customer support** invaluable, aiding in setup and ensuring a smooth experience with RingEX. (124 reviews) - Users commend the **user-friendly interface and robust features** of RingEX, enhancing communication and collaboration effortlessly. (100 reviews) - Users find RingEX to be **extremely helpful** for maintaining client communication and providing reliable support throughout setup. (100 reviews) - Users commend the **reliability and quality** of RingEX, praising its helpful support and ease of use. (96 reviews) - Users value the **high-definition voice quality** of RingEX, enhancing communication for customer support and daily operations. (93 reviews) - Easy Setup (80 reviews) - Intuitive (76 reviews) - Easy Communication (73 reviews) - Simple (67 reviews) **What users dislike:** - Users find the **customer service difficult** to navigate, with some experiencing unnecessary steps for known issues. (49 reviews) - Users find the **onboarding process complex** , often leading to confusion and challenges in utilizing the product effectively. (44 reviews) - Users experience **poor call quality and lag** with RingEX, impacting communication reliability in various locations. (42 reviews) - Users often face **poor customer support** , making onboarding and product setup frustrating and time-consuming. (41 reviews) - Users experience **interface overwhelm** and occasional slow support, leading to frustration and a challenging navigation experience. (35 reviews) - Missing Features (34 reviews) - Users find the **customer support challenging** at times, with complicated procedures for resolving common issues. (33 reviews) - Learning Curve (32 reviews) - Lack of Intuitiveness (31 reviews) - Difficult Navigation (29 reviews) ## RingEX Reviews ### 1. Fantastic Support and Features That Streamline Our Call Flow **Rating:** 5.0/5.0 stars **Reviewed by:** Paige C. | Administrative Supervisor, Clinical Research Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2026 **What do you like best about RingEX?** The technical support team has been fantastic - easy to get a hold of, provide great support and are always willing to dive in and investigate our issues. The support we have received from the RingCentral team has really been what makes RingCentral stand out above and beyond from other phone providers we have used in the past. Beyond the support, the RingCentral features have helped us streamline our call flow, allow us better access to patients with less voicemails to return overall. Can't recommend enough. **What do you dislike about RingEX?** We’ve experienced some connection issues with both incoming and outgoing calls, and we’ve had a hard time getting them resolved. **What problems is RingEX solving and how is that benefiting you?** It has helped us not have nearly as many voicemails to return to patients at our clinic, the IVR that we have set up has been incredibly user friendly and has worked perfectly - calls get automatically routed to the right place, the queues have been helpful and beneficial for patients. The voicemail transcription features have been SO helpful for our office, saving time on the back end when recording messages for the team to return. Call recordings have also helped our office from a quality improvement standpoint for staff and we have integrated these recordings into our staff review process. **Official Response from Madi Hayford:** > We appreciate your amazing feedback, Paige! It is thrilling that our IVR system, automated call routing, and queues have helped streamline your call flow, ensuring your clinic's patients reach the right place quickly with fewer voicemails to return. We love knowing that our quality voicemail transcription and call recording features save your office valuable time and support your staff review process. Your praise for our Support Team also means a lot to us! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Paige! ### 2. RingCentral Delivers Rock-Solid Uptime and Helpful AI Call Notes **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan S. | IT Infrastructure and Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2026 **What do you like best about RingEX?** I like that RingCentral has had the best uptime of all the SaaS solutions we’ve used. That level of reliability is critical for our business because it gives us confidence that we can consistently count on the service. The AI features are also a major plus. Our users can review notes from calls with customers afterward, which helps everyone stay aligned and makes follow-ups much easier. **What do you dislike about RingEX?** What I like least about RingEX is that there should be easier ways to build out and manage subsidiaries. We’d really love the option to split our multiple subsidiaries out within the Admin Portal, so that things like Call Queues, logos, groups, Caller ID, and addresses are simpler to set up, organize, and visualize. **What problems is RingEX solving and how is that benefiting you?** I haven’t had any dropped calls, and I like having a notetaker. Call routing also works well and sends calls where they need to go. ### 3. Seamless Integration and Efficient Support with Minor Call Delays **Rating:** 5.0/5.0 stars **Reviewed by:** Kiel S. | Information Technology Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2026 **What do you like best about RingEX?** I like how RingEX integrates with our existing ecosystem. It works seamlessly with Microsoft Teams and Salesforce, which means our users can use the apps they are already familiar with and don't have to spend time learning a new application to make a call. Additionally, I appreciate the range of options available to us. The initial setup was pretty seamless. **What do you dislike about RingEX?** We experience a delay when connecting to calls. This may be related to Windows settings but it is difficult to resolve the issue. This isn't unique to RingEX, as other providers have the same issue. **What problems is RingEX solving and how is that benefiting you?** RingEX enables us to make and receive calls, text clients, and provide rich support through familiar apps like Microsoft Teams and Salesforce without needing standalone software. It keeps us accessible for meaningful client interactions, integrates smoothly, and requires no new learning curve. ### 4. Unified Workflow with AI: Reliable and Highly Efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Youcef A. | Permits Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about RingEX?** What I appreciate most about RingEX is how it seamlessly bridges the gap for international business. It provides a fully functional virtual number with all the essential features—SMS, voicemail, and even fax—that work exactly like a physical line. The AI-powered tools, specifically the automated call recordings and summaries, have been incredibly helpful for staying organized. Beyond the features, the interface is polished and the system reliability is outstanding; I rarely, if ever, encounter downtime or lag. It’s a high-performing tool that offers great value for the price. **What do you dislike about RingEX?** The call forwarding function sometimes didn’t work for some reason; however, I haven’t had any issues with it lately. **What problems is RingEX solving and how is that benefiting you?** As a permitting company for motor carriers, we struggled to manually track complex vehicle dimensions and route restrictions that came up during long calls with state agencies and drivers. We used to have a hard time documenting technical permit details accurately. Now we can rely on RingEX’s AI-generated call summaries and transcripts, which has led to a 100% accuracy rate on our permit applications and a major reduction in costly revisions. This feature alone saves our team hours of manual note-taking each day, which lets us turn around more permit requests in less time. **Official Response from Madi Hayford:** > Hey Youcef, we are thrilled that our AI-generated summaries and transcripts have achieved a 100% accuracy rate for your permit applications; eliminating costly revisions is a massive win for motor carrier operations. It is great to hear that our international virtual numbers and system reliability are supporting your team’s efficiency. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Youcef! ### 5. Seamless Integration and Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Javier M. | Strategic Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about RingEX?** I truly appreciate the incredible support from RingEX, which I didn’t expect to be at such a high level. I also value being able to speak with knowledgeable experts whose recommendations genuinely help our team. The integration of RingEX with different programs—CRMs, ERPs, and other platforms—is fantastic; it isn’t just a standalone tool, and it really helps streamline our operations. The audio quality during calls is excellent as well. On top of that, the setup was very easy thanks to the thorough training materials, including PDFs and step-by-step guides, which made the transition smooth for our small team. Overall, RingEX is intuitive and very easy to use for both us and our customers, and I rely on it every day for my daily operations. **What do you dislike about RingEX?** I was new to me but I was able to adapt to use it very fast. **What problems is RingEX solving and how is that benefiting you?** I use RingEX for smooth integration with different platforms, making operations easy. It offers excellent support and is intuitive and simple for our team to use. **Official Response from Madi Hayford:** > Hi Javier, we are proud that our Support Team exceeds your expectations and that our integration ecosystem helps you and your team streamline operations. We believe that RingEX is at its best when it is working in harmony with your CRMs and ERPs, so it is fantastic to hear that it makes your daily workflow smoother. We are also glad you find our training materials and PDFs helpful! It is our pleasure to be the tool you rely on every day. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral. We look forward to continuing to provide the high-quality audio and expert support your team deserves, Javier! ### 6. Easy Setup, Great Call Quality, and Fast Support **Rating:** 5.0/5.0 stars **Reviewed by:** Raymond S. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2026 **What do you like best about RingEX?** I like that I can use it on my personal phone without needing to get a separate business phone. Setup is straightforward, and it’s easy to use day to day. The call quality is great as well. Pricing is fair for what's included. Support is quick and responsive usually get any issues fixed within an hour. I have not tried the AI or integrations so I cannot speak to that. **What do you dislike about RingEX?** Sometimes the voicemails are marked as unread even though I listened to them, other than that no real complaints **What problems is RingEX solving and how is that benefiting you?** Helped us from only having 1 phone for our whole office to having multiple phones set up with a call system. Completely changed our flows **Official Response from Madi Hayford:** > Hey Raymond, we appreciate your great feedback! We are thrilled that RingEX allowed you to expand from a single office phone to a multi-line calling system, completely changing your workflow for the better. We also love knowing that you find the setup straightforward, the call quality great, and our pricing fair for your day-to-day business needs. Our Support Teams work to deliver quick, responsive care, so we appreciate you highlighting that we usually help resolve anything within an hour. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral, Raymond! ### 7. Convenient Management for a Phone System **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2026 **What do you like best about RingEX?** I like how RingEX centralizes phone and messaging systems, making it convenient to manage many different phone lines and numbers, as well as messaging. I can log into the admin portal and block unwanted numbers, set up new users easily when they join our company, and see how many calls our employees make in a given time period. The initial setup was very easy. I like to use the analytics to see whether sales reps are actually completing the calls. We've also connected it to Salesforce so that calls are logged immediately. Performance wise we haven't had any issues. Price is fine. We haven't really used the AI features to be able to speak on it. **What do you dislike about RingEX?** Not having everyone on the same version of the system is annoying. We are still waiting for over a month for a confirmation to setup text messaging for a user. The support around reporting wasn't helpful either. Reporting could be better. **What problems is RingEX solving and how is that benefiting you?** RingEX centralizes our phone and messaging system, making it convenient to manage multiple lines and numbers. I can block unwanted numbers, set up new users easily, and track employee call activity. To be honest, it's the same as all other platforms for communication. I wouldn't say its worse or better than others I have used. ### 8. Easy to Use Across Devices, with Helpful Customer Service- 5 Stars **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2026 **What do you like best about RingEX?** My favorite aspect is how easy it is to use. RingEx is accessible from a desk phone, a mobile phone, and the computer app, which lets me adapt it to the way I work. I also really like the AI note-taking feature, since it automatically captures notes for the calls I have. I also had a great experience with customer service. I was able to easily speak with someone on the phone, and they listened to my issues and worked to solve the issue. Since the fix would take a couple of days, they followed up with me through phone and email to check if the issue was fixed. **What do you dislike about RingEX?** As of now, there isn't anything I dislike. RingEX does what it is supposed to, and I usually have no issues. **What problems is RingEX solving and how is that benefiting you?** I am an employee and not a business owner, but it gives everyone their individual phone number that they can reliably use for work without having connectivity issues. It also gives them an option to use it on their computer, desk phone, or mobile phone as everyone has their own preference. **Official Response from Madi Hayford:** > Thank you for your fantastic feedback! We are thrilled that RingEX delivers the flexibility you need, allowing you to seamlessly transition between your desk phone, mobile phone, and computer app to fit your workflow. We also love knowing that our live AI note-taking feature helps capture your call details effortlessly and that our team provided reliable individual numbers with solid connectivity for everyone. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you choosing RingCentral to help empower you and your business! ### 9. Rock-Solid Call Quality and an All-in-One Dashboard **Rating:** 4.5/5.0 stars **Reviewed by:** Saniya s. | Marketing Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2026 **What do you like best about RingEX?** I am, in absolute honesty, amazed at the stability of the RingEX call audio quality. As a Growth Marketing Executive, I have been forced to interact with clients/partners out of India time and time again. The calling between countries is excellent now with RingEX, but with all the other services we faced a lot of voice drop out earlier. Plus I can easily switch to the laptop app without dropping calls while calling from a mobile origin. Inside it I don't have to go into 5 different apps for chatting and calling - it's very neat the team messaging part. All the tools are in a single dashboard. **What do you dislike about RingEX?** In the morning, sometimes the desktop app will be slow about loading when starting up my laptop, it gobbles a lot of RAM. Furthermore, there was some confusion and confusion in the beginning about setting up the Customer IVR (call routing menu) for our marketing inbound campaigns. The UI of backend settings somewhat looks old and cumbersome. There's a bit of a learning-bigger to discover the placement of particular call analytics reports. **What problems is RingEX solving and how is that benefiting you?** Prior to RingEX, our marketing team had all kinds of personal numbers or random applications to track client follow-ups which was a huge mess. Now here is RingEX professional and business size with the use of appropriate business numbers. One of our primary challenges is inbound leads generated from our worldwide paid campaigns, and that's where it comes in. It's easy to see which campaigns are generating more phone calls, and we never lose any business that enquiries we miss through not missing calls through the automated routing system. At least myself, 1-2 hours per day in communication management. ### 10. Strong platform with room to streamline the experience **Rating:** 4.0/5.0 stars **Reviewed by:** Laura W. | Owner/CRTP/Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about RingEX?** I really like the brand recognition and the ability to support an international team. That was a big driver for me in making the switch, along with having everything in one place for communication. **What do you dislike about RingEX?** The setup and onboarding process was more challenging than expected, and there have been a few workflow areas that feel less intuitive than I’d like. I’ve had to spend more time than anticipated figuring things out. **What problems is RingEX solving and how is that benefiting you?** It’s helping centralize communication and bring everything into one place instead of using multiple tools. For me, that supports working with an international team and creates a more streamlined, efficient day-to-day workflow. I can see the value in having a system like this as I continue to build it out and refine how I use it. **Official Response from Madi Hayford:** > Hey Laura, we appreciate your wonderful insights! We are proud to be the foundation for your international team's communication; centralizing everything into one place is a big task, and we are honored you chose us to help you scale. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral to empower you and your business, Laura! ## RingEX Discussions - [Why don't you make it more user-friendly?](https://www.g2.com/discussions/why-don-t-you-make-it-more-user-friendly) - 1 comment, 1 upvote - [What’s involved in setting up my RingCentral Office business phone system?](https://www.g2.com/discussions/ringcentral-office-setup) - 2 comments, 1 upvote - [What are the benefits of RingCentral Office?](https://www.g2.com/discussions/ringcentral-advantage) - 1 comment, 1 upvote - [What is RingCentral Office?](https://www.g2.com/discussions/ringcentral-office) - 1 comment, 1 upvote - [Is there a free trial for RingCentral Office?](https://www.g2.com/discussions/4544-ringcentral-free-trial) - 1 comment, 1 upvote - [View RingEX pricing details and edition comparison](https://www.g2.com/products/ringex/reviews/ringex-review-3424085?section=pricing&secure%5Bexpires_at%5D=2026-06-01+03%3A38%3A47+-0500&secure%5Bsession_id%5D=7e797bd2-6aff-480a-a16c-b7add8628e5f&secure%5Btoken%5D=ac62016294409f73eb7b7c1531571feae0bbe9dbb6a379858370adcc3c78686d&format=llm_user) ## RingEX Integrations - 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Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - Online Fax** - Autonomous Task Execution - Cross-system Integration **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Sending** - Fax Number - Existing Numbers - Cross-Platform Sending - Unlimited Sending - Contact Management - Alerts **Attendee Tools** - Registration - Attendee Live Chat - Polls and Surveys **Extensions** - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Workforce Management** - Call Monitoring - Performance Evaluation **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Post-Event Tools** - Event Analytics - Attendee Reports **Software Type** - Mobile - Browser Application - Desktop Application **Administrative** - Call Recording - Reporting & Dashboards **Access** - Software Pairing - Browser Extension - Individual Download **Integrations** - Social Media Integration - Software Integrations **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Agentic AI - Webinar** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top RingEX Alternatives - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (429 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,531 reviews) - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) - 4.2/5.0 (889 reviews)