--- title: RingEX Reviews meta_title: 'RingEX Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1400 reviews by the users' company size, role or industry to find out how RingEX works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 1400 scale: '5' date_modified: '2026-07-07' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # RingEX Reviews **Vendor:** RingCentral **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.2/5.0 **Total Reviews:** 1,400 ## About RingEX WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, SMS, and AI agents all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. ADVANCED AI WITH AIR, AVA, AND ACE RingEX transforms every interaction into a strategic advantage through three specialized AI agents. AI Receptionist (AIR) acts as an intelligent digital front desk, answering calls 24/7 in natural, multilingual conversations to answer FAQs, capture leads, schedule appointments, and route complex calls with full context. AI Virtual Assistant (AVA) acts as a proactive co-pilot for daily tasks, automatically capturing meeting summaries, generating follow-up actions, and drafting context-aware messages. AI Conversation Expert (ACE) serves as a flagship conversation intelligence platform, analyzing every interaction to provide coaching, automated call scoring, and deep sentiment analysis. By turning raw data into executive insights and syncing directly with your CRM, ACE helps leaders replicate winning behaviors and stay ahead of customer trends. NEW: CUSTOMER ENGAGEMENT BUNDLE Built for small and mid-sized customer-facing teams, the Customer Engagement Bundle helps businesses deliver faster, more connected customer support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace. Key capabilities include a shared SMS inbox for team visibility, automated SMS opt-out compliance, and reply templates to maintain a consistent brand voice. It also features queue transparency with place-in-line updates and live reports for real-time visibility into agent performance and service quality. WHY RINGEX? Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain smarter communication with AVA, revenue intelligence with ACE, and better customer experiences through the Customer Engagement Bundle. RingEX isn’t just a phone system. It is the intelligent core of your business that ensures every conversation—internal or external—is connected, analyzed, and impactful. ## RingEX Pros & Cons **What users like:** - Users find the **ease of use** with RingEX enhances administration and device switching capabilities efficiently. (195 reviews) - Users commend the **helpful customer support** of RingEX, making the setup process smoother and more manageable. (124 reviews) - Users value the **reliable connection and helpful support** provided by RingEX, enhancing their communication experience. (108 reviews) - Users praise the **reliable connection** of RingEX, highlighting its excellent voice quality and user-friendly design. (96 reviews) - Users love the **high-quality phone calls** of RingEX, appreciating its ease of use and helpful features. (93 reviews) - Users commend the **user-friendly interface and robust features** of RingEX, enhancing communication and collaboration effortlessly. (92 reviews) - Intuitive (76 reviews) - Easy Communication (73 reviews) - Easy Setup (72 reviews) - Simple (67 reviews) **What users dislike:** - Users find the **customer support challenging** to interact with, often requiring excessive steps for known issues. (55 reviews) - Users find the **customer service challenging** , often facing unnecessary complications in resolving known issues. (49 reviews) - Users face persistent **call issues** with RingEX, including inadequate logs, confusing setup, and frustrating customer support experiences. (47 reviews) - Users find the **onboarding and setup processes complicated** , leading to confusion over extensions and features. (44 reviews) - Users face **missing features** like fax visibility issues and customer service difficulties impacting overall usability. (37 reviews) - Users experience **overwhelming interface and slow support** , which can hinder the overall effectiveness of RingEX. (35 reviews) - Users find the **customer support challenging** due to complicated navigation and unnecessary steps for known issues. (33 reviews) - Difficult Navigation (32 reviews) - Learning Curve (32 reviews) - Lack of Intuitiveness (31 reviews) ## RingEX Reviews ### 1. Streamlined Communication with Flexible Accessibility **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about RingEX?** I use RingEX for all communications for my office and business phones. I really appreciate being quickly able to see a transcript of the voicemails sent to my email, which is convenient and saves time. I enjoy the ability to change how and where my phone rings, whether connected through my laptop, phone app, or using the desk phone. It's great that I'm able to essentially answer my phone from any device, whether I'm physically at my office or elsewhere. The initial setup was very easy, which was a big plus. **What do you dislike about RingEX?** There aren't any features that I dislike. **What problems is RingEX solving and how is that benefiting you?** I quickly see voicemail transcripts in my email, saving time. I can answer my phone from any device, which is great wherever I am. **Official Response from Madi Hayford:** > Thank you for your fantastic feedback! We are pleased to hear that RingEX is providing your business with the seamless flexibility you need. We are also glad you are finding the voicemail transcripts so helpful. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. ### 2. All-in-One Communications Platform That Keeps Workflows Streamlined **Rating:** 5.0/5.0 stars **Reviewed by:** Jim Z. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about RingEX?** RingEX brings your core communication tools together in one platform — phone calls, team messaging, SMS, video meetings, and even fax — so you don’t have to switch between different apps and tools. This helps keep workflows streamlined and intuitive **What do you dislike about RingEX?** I feel that setting up RingEX — especially call flows, messaging, extensions, and advanced features — can be confusing or time-consuming, particularly for small businesses or those not familiar with UCaaS platforms. **What problems is RingEX solving and how is that benefiting you?** Problem: Many Teams struggle with multiple disconnected systems for phone calls, SMS, meetings, messaging, and fax — which leads to missed messages, lost context, and lower productivity. RingEX Solves It By: Bringing all communications into one unified platform so you can access voice, video, chat, SMS, and fax from a single interface. That means less time switching apps and more time getting work done. **Official Response from Madi Hayford:** > Hi Jim, we appreciate your review! We are thrilled that RingEX is helping your team eliminate app fatigue by unifying your phone, SMS, meetings, and even fax into a single, intuitive interface. We also appreciate your honest feedback regarding the onboarding and setup process. We recognize that for small businesses, configuring advanced call flows and extensions can feel overwhelming. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral, Jim! ### 3. Innovative, Easy to Use, and Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2026 **What do you like best about RingEX?** I find RingEX's ease of use and easy configuration to be the most beneficial, allowing us to get it to do what we need it to do. It really saves time since the phone system handles work for us and can perform specialized functions that were previously unavailable. I appreciate that it frees up people to focus on more important work. The AI auto attendant answers calls, routes callers successfully, and even answers questions that would normally require one of our team members. The initial setup was extremely easy, which is a huge plus. **What do you dislike about RingEX?** I think there's some room for improvement where RingEX leads users in onboarding so that they complete the tasks that we want them to complete, like setting up their voicemail prompts, and their schedules. The issue with call groups was understanding how to apply it specifically to the setup that we wanted to have which essentially was cascading phones which does work. **What problems is RingEX solving and how is that benefiting you?** RingEX frees me from wired, inflexible systems, automating calls, and supporting workflows with AI auto attendants, allowing my team to focus on more critical work. **Official Response from Madi Hayford:** > Thank you for sharing your experience! We are glad that RingEX's ease of use, simple configuration, and straightforward initial setup allow your team to break free from inflexible, wired systems. It is wonderful to hear how our AI auto attendant successfully answers questions, routes callers, and automates your workflows, freeing up your team to focus on your most critical tasks. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We hope to hear more from you soon! ### 4. In-Depth Call Notes That Make It Easy to Refer Back **Rating:** 4.5/5.0 stars **Reviewed by:** Lilly M. | Residential Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about RingEX?** I like how the notes are posted after each phone call, with an in-depth summary of what was discussed. It’s really helpful when I’m taking calls all day and need to refer back to the details later. **What do you dislike about RingEX?** Sometimes the app on my computer crashes, but for the most part it only happens when I have a bunch of tabs open. **What problems is RingEX solving and how is that benefiting you?** It’s helping solve my memory issues, and I love that my notes can be posted to our company’s CRM. It makes managing accounts with a team much easier and keeps everyone on the same page. **Official Response from Madi Hayford:** > Hey Lilly, we appreciate your fantastic feedback! We are proud that our AI-powered call notes help you manage your accounts more effectively. Helping our users stay on the same page by syncing those insights directly to the CRM is exactly what we aim for. We love to hear that RingEX helps keep you organized and efficient throughout your busy day. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral to empower you and your business, Lilly! ### 5. Keeps Team Communication Simple **Rating:** 4.5/5.0 stars **Reviewed by:** Moin K. | Dispatch Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about RingEX?** RingEX (Ring_central) is easy to use and keeps all communication (calls, messages, and meetings) in one place. The call quality is reliable, and the system works well across both desktop and mobile, making it easy to stay connected from anywhere. **What do you dislike about RingEX?** Sometimes the app can lag or drop calls, especially with weaker internet connections. Also it sometimes will not send you messages sent by my drivers if they have a lumper payment link **What problems is RingEX solving and how is that benefiting you?** It helps us respond faster, improves team coordination, and makes communication more efficient, especially when working across different locations. **Official Response from Madi Hayford:** > Moin, thank you for your awesome review! We are glad to hear that RingEX makes your team coordination faster and more efficient across different locations. Reliable call quality is our baseline, and we are happy to be your hybrid connection point. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you being a loyal RingCentral customer, Moin! ### 6. All-in-One Communication Made Effortless with RingEX **Rating:** 5.0/5.0 stars **Reviewed by:** Veronica M. | Office Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2025 **What do you like best about RingEX?** What I like best about RingEX is how it brings everything I need for communication into one unified platform. Instead of juggling separate tools for calls, messaging, and meetings, I can do it all in one place, which saves time and keeps my work more organized. The call quality and reliability are strong, and features like call routing and voicemail‑to‑email make managing conversations much smoother. I also really appreciate how the system stays in sync across desktop and mobile, so I can stay connected whether I’m at my desk or on the go. Overall, RingEX has made my communication more efficient and less fragmented, helping me focus on what matters most. **What do you dislike about RingEX?** While RingEX has been very helpful overall, there are a few things that have been less than ideal for me. First, the interface can sometimes feel a bit overwhelming at first — especially with so many features packed in — and it took me a while to get comfortable navigating everything. I’ve also noticed that the mobile app, though functional, doesn’t always feel as smooth or responsive as the desktop version, which can be frustrating when I’m trying to work on the go. Some advanced features I’d like to use more often require a bit of setup or technical knowledge, and I’ve had to spend extra time figuring those out. Lastly, there have been occasions where support response times were slower than I expected, so getting help wasn’t always as quick as I hoped. Overall, these issues haven’t outweighed the benefits, but they’re areas where I think RingEX could improve.” **What problems is RingEX solving and how is that benefiting you?** RingEX has been a game-changer for the way I communicate and manage tasks. Before using it, I constantly had to switch between different apps for calls, messages, and meetings, which was time-consuming and frustrating. With RingEX, everything is in one place — I can make calls, send messages, join video meetings, and even manage faxes from the same platform. The smart call routing and voicemail-to-email features have made it much easier to stay on top of important communications, and the mobile app allows me to stay connected even when I’m away from my desk. I also appreciate how it integrates with other tools I use, so I never lose track of client information or workflow updates. Overall, it has significantly improved my productivity, helped me stay organized, and made my day-to-day work much smoother. **Official Response from Madi Hayford:** > Hey Veronica, thank you for providing us with your valued feedback. We are happy to hear that RingEX has streamlined your workflow by bringing calls, messaging, and meetings into one unified platform, helping you stay organized and efficient. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral; we appreciate you and your business, Veronica! ### 7. Seamless Phone System Setup with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Joaquin M. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2026 **What do you like best about RingEX?** I really appreciate that RingEX is easy to set up, allowing us to handle everything from phones, extensions, schedule, and after-hours settings effortlessly with the excellent customer service support. It's great to have a dedicated representative like Myra, who's knowledgeable and guides us well. I enjoy everything RingEX offers because it simplifies the management of phone systems, making it suitable for running not just our practice but any company needing phone systems. The option to download the app on a computer or cell phone and handle calls without needing an office phone is convenient, as it provides a dedicated phone number for communication. The support team is fantastic, knowledgeable, and helps walk through the process of fixing any issues while also helping me learn the system. It's amazing that the initial setup was easy with their help, and I'm very happy with the system, especially since it keeps getting better with updates. **What do you dislike about RingEX?** We have found things that have come up, recently we found out that afterhours messages were being emailed to the incorrect email, so it was a setup typo issue. **What problems is RingEX solving and how is that benefiting you?** RingEX simplifies setting up phones, extensions, and schedules with excellent customer service. It's easy for handling phone systems and adaptable for practice needs, supporting after-hours calls and call queues efficiently. The platform is straightforward, with knowledgeable support, making it user-friendly. **Official Response from Madi Hayford:** > Hey Joaquin, thank you for such a comprehensive and glowing review! We are delighted to hear that RingEX is simplifying your practice management and that Myra has provided the knowledgeable, guided support we strive for. It is wonderful that our mobile and desktop apps are giving you the flexibility to handle business anywhere without needing a traditional office phone. We also appreciate you sharing your insights regarding the after-hours email typo; misrouted messages can be a headache, but we are glad it was a simple fix! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Joaquin! ### 8. Simple, Easy to Use, and Backed by Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Vincent T. | Corporate Systems Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2026 **What do you like best about RingEX?** The ease of use, simplicity, and the support around it. Also, the call quality is pretty good. Most of the time I sound clear. The mobile app works fine. Also the tools provided to do adminstrative work is very robust. **What do you dislike about RingEX?** The app is sometimes unresponsive when trying to answer a call or perform another action. **What problems is RingEX solving and how is that benefiting you?** We needed a unified communications platform and it helped us with this. Also, it offers a contact center solution with it through a partnership with Nice **Official Response from Madi Hayford:** > Hey Vincent, thank you for sharing your great feedback! It is wonderful that you find RingEX to be a simple and robust solution for your unified communications and administrative needs. We are also glad to know that you have had a positive experience with our Support Team and call quality. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you choosing RingCentral, Vincent! ### 9. RingEX Makes Calls, Texts, and Fax Easy in One Organized Place **Rating:** 4.0/5.0 stars **Reviewed by:** Denis G. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about RingEX?** I like how easy RingEX is to use day to day. Calls, texts, and fax are all in one place, and it keeps everything organized so I can focus on my work without worrying about communication issues. **What do you dislike about RingEX?** At times, the interface feels a little cluttered, and a few features take some time to learn. Still, once you get used to it, everything works well overall. **What problems is RingEX solving and how is that benefiting you?** RingEX addresses the challenge of managing multiple communication channels by bringing calls, texts, and fax into a single platform. This has made it much easier for me to stay organized and respond to patients efficiently, saving time and improving my overall workflow. **Official Response from Madi Hayford:** > Thank you for your review, Denis! We are so pleased to hear that RingEX is helping you manage calls, texts, and faxes in one organized place. We know that in a healthcare setting, every minute saved on administration is a minute you can reinvest in your patients, and we’re glad to be a part of that improved workflow. We also appreciate your feedback regarding the interface density. While we aim to provide a robust toolset, we understand that it can feel a bit cluttered or overwhelming during the initial learning phase. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. ### 10. Seamless Communication and Collaboration Boosts Productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon V. | Agent, HR Manager, Personal Insurance Lines Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2025 **What do you like best about RingEX?** What I like best about RingEX is how seamlessly the platform brings communication and collaboration together. I love the technology behind it—everything feels modern, intuitive, and built to make work easier. The features are incredibly reliable and user-friendly, from the call handling and messaging tools to the video meetings and integrations. It’s clear that a lot of thought went into making the system efficient and easy to navigate. Overall, I genuinely enjoy using RingEX, and its technology and features make a big difference in my productivity every day. Customer support is amazing and so helpful! **What do you dislike about RingEX?** While RingEX offers a lot of great features, there are a few areas that could be improved. At times, the system can feel a bit complex, especially when navigating between different tools or settings. Occasionally, call quality can fluctuate depending on network conditions, and updates sometimes change the layout in ways that take time to get used to. None of these issues are deal-breakers, but refining the interface and improving consistency would make the experience even better. **What problems is RingEX solving and how is that benefiting you?** RingEX solves several communication challenges by bringing everything—phone calls, messaging, video meetings, and team collaboration—into one unified platform. Instead of juggling multiple apps or tools, I can handle all communication in one place, which saves time and reduces confusion. The call to text feature is amazing and we record all our calls as well. It also improves reliability and consistency. Features like call routing, voicemail-to-text, and mobile access ensure I never miss important messages, whether I’m in the office or on the go. The platform also helps streamline workflows, thanks to integrations that connect easily with other business tools. Overall, RingEX helps create a smoother, more organized communication experience, which boosts my productivity and makes day-to-day work more efficient. **Official Response from Madi Hayford:** > Thank you for your fantastic review, Shannon! The Review Team enjoys hearing how RingEX's technology and features seamlessly brings communication and collaboration together, boosting your productivity every day. We are especially pleased to hear about the helpful support you received, and that features like call-to-text, call recording, and integrations are making a big difference in your work. We also appreciate you sharing your candid feedback on areas for improvement. As VoIP calls need a reliable internet connection for optimized call quality, you will experience poor connection when there is not a strong connection available. If you are interested in continuing the conversation, please reference this review and email us at review@ringcentral.com. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Shannon! ### 11. RingCentral: A Complete Enterprise Tool for International Calling **Rating:** 5.0/5.0 stars **Reviewed by:** Miguel A. | IT Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about RingEX?** I use RingCentral at the enterprise level. I am responsible for managing RingCentral users and licenses within the organization. It is a complete tool, which contains many services and features for making international calls. **What do you dislike about RingEX?** The only negative to this type of tools is that they are limited to the internet connection you have, from your Internet service provider - ISP. **What problems is RingEX solving and how is that benefiting you?** It allows you to make international calls without so many problems. The call quality is excellent. Allows sending SMS to customers and suppliers. **Official Response from Madi Hayford:** > Miguel, it is great to hear that RingEX is serving as a complete tool for your international operations! We know that managing users and licenses across different borders is a complex task, and we are proud that our platform makes that easier for you at the enterprise level. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral, Miguel! ### 12. Effortless Setup, Enhances Call Management **Rating:** 5.0/5.0 stars **Reviewed by:** Dutana D. | Marketing and Communications Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about RingEX?** I like how easy it is to set up RingEX on my personal phone to redirect calls. I'm not always by my laptop, so having my phone with RingEX ensures I don't miss important business calls. The initial setup was simple, and I was able to generate numbers with ease. Overall, RingEX works great for our organization by giving our admin staff access to their own business numbers and separating business from personal calls. **What do you dislike about RingEX?** More prettier interface **What problems is RingEX solving and how is that benefiting you?** I like that RingEX separates business from personal calls and it's easy to set up on my phone. I don't miss business calls when I'm away from my laptop. Setup was simple; generating numbers was easy. **Official Response from Madi Hayford:** > Hey Dutana, we are proud that RingEX is making call management effortless for your admin staff and helping you maintain that important boundary between business and personal life. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Dutana! ### 13. Convenient Mobile Access When Away from the Office **Rating:** 5.0/5.0 stars **Reviewed by:** Dan S. | Director of Client Relations, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2026 **What do you like best about RingEX?** How I can use the app from my cell phone. Very convenient when I'm away from the office. **What do you dislike about RingEX?** That the app is no longer working. We used this with Streamline PMS to allow pop-ups to show us caller ID and reservation number. **What problems is RingEX solving and how is that benefiting you?** bridges the gap of allowing multiple users to use the same extensions streamlining our phone system. **Official Response from Madi Hayford:** > Hey Dan, thank you for your amazing insights! We are delighted that the mobile app provides convenient access while you are away from the office, and that our extension-sharing capabilities help streamline your phone system for multiple users. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you being a loyal RingCentral customer, Dan! ### 14. Effortless Setup and Daily Use—RingEX Exceeds Expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Matt A. | IT Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2025 **What do you like best about RingEX?** What I like most about RingEX is how simple and easy the system is to use. We recently switched from a cumbersome Cisco setup, and the difference has been huge. Everything is easier to navigate, and finding what you need is quick. The implementation was straightforward, and their customer support has been great from the start. The feature set is solid, and I haven’t run into anything I couldn’t do. Integrating RingEX with other apps, such as Teams, was quick and painless. I use the system every day and couldn’t be happier. **What do you dislike about RingEX?** I have yet to find anything that I don't like about the system. **What problems is RingEX solving and how is that benefiting you?** This platform has given me peace of mind and I don't have to worry about maintaining servers on premises just for the phone system and having to upgrade to get new features or missing out on features if you don't upgrade. This has increased our uptime and helps us better serve our customers. **Official Response from Madi Hayford:** > Hey Matt, thank you for this fantastic review! We are thrilled to hear that RingEX has been a huge improvement over your previous cumbersome setup and that you couldn't be happier. It is wonderful to know that the system's ease of use, straightforward implementation, and quick integrations have been so seamless. We are especially proud that RingEX provides you with peace of mind, increasing your uptime and helping you better serve your customers by eliminating the worries of server maintenance. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Matt! ### 15. RingCentral Makes Calling and Weekly Reporting Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Katie K. | Sales Development, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about RingEX?** RingCentral makes my job easy, where I can dial from my laptop from almost any screen, and run reports at the end of the week. **What do you dislike about RingEX?** I can't think of anything at the moment. **What problems is RingEX solving and how is that benefiting you?** I want to dial off of a computer screen automatically and use a headset, rather than a handset or cell phone. It solves this problem well. I also want an app on my cell phone for after hours, which works well, too. **Official Response from Madi Hayford:** > Katie, we are glad that RingEX makes your job easier. Providing a seamless dial from any screen experience is one of our top goals, and it is great to know that our headset integration and weekly reporting are hitting the mark for you. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being part of the RingCentral community; we look forward to supporting your continued success, Katie! ### 16. Easy Lead Connections with All Calls and Conversations in One Place **Rating:** 4.5/5.0 stars **Reviewed by:** Darine D. | marketing and IT manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2026 **What do you like best about RingEX?** The ease of connecting with our leads, the app is easy to use and has all conversations and calls in one place **What do you dislike about RingEX?** Not much really. The platform is very easy to use and very straightforward **What problems is RingEX solving and how is that benefiting you?** We linked Ringcentral to Salesforce and that has been a life saver. It's easier to access through salesforce, everythinbg gets automaticalls logged into salesforce to avoid all manual labor **Official Response from Madi Hayford:** > Hi Darine, thank you for your great feedback. We are thrilled to hear that the Salesforce integration has been such a life saver for your team; eliminating manual data entry so you can focus on connecting with leads is what we love to hear! It is fantastic to know that having all your conversations and calls in one place is helping your workflow stay streamlined. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingEX, Darine! ### 17. New AI Features Make Business Communication Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Scott L. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about RingEX?** The new AI features really make communication efficient for any business. **What do you dislike about RingEX?** The system is robust, so sometimes its hard to think about the architecture of a clients site to meet scalable business objectives **What problems is RingEX solving and how is that benefiting you?** It helps streamline my departments and internal communication operations **Official Response from Madi Hayford:** > Scott, thank you for your awesome review! We are thrilled that our AI features are successfully streamlining your departmental workflows and making your internal communication operations effortlessly efficient. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral, Scott! ### 18. Highly Customizable to Fit Every Business and User Need **Rating:** 5.0/5.0 stars **Reviewed by:** Jacquelynn V. | Product Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** January 21, 2026 **What do you like best about RingEX?** I like the different ways to use and customize it for the needs of the business and each user. My users find it easy to use, and I find it easy to administrate and find the help I need. **What do you dislike about RingEX?** I feel like we are going in the right direction, but I feel like we can add more things, like a holiday table time frame for all sites, or just things I have seen in other systems that I feel can be easily added. **What problems is RingEX solving and how is that benefiting you?** We have a mixed environment of physical and virtual phone users. I like how easy to adhere to their needs are especially when they want to use both, its not just one or the other. **Official Response from Madi Hayford:** > Hey Jacquelynn, we appreciate your review and feedback! We are pleased to hear that RingEX successfully supports your mixed environment of physical and virtual phone users. It is great to know that your team finds the platform easy to use and that you have had a smooth experience with administration and finding support whenever needed. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral to power your business's unique needs, Jacquelynn! ### 19. Transformed Our School Communication Effortlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Katie S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2026 **What do you like best about RingEX?** I love that I can use RingEX through my computer or the app on my phone. I also really appreciate that I can text from my phone while using my RingEX call back number, which keeps my personal information private. The setup was very easy, and the specialized team helped me navigate the regulatory process for texting, making it a smooth experience. I recommend RingEX all the time; it's definitely 10/10. **What do you dislike about RingEX?** Some of our users like to work through Microsoft Teams, and the RingEX app within Teams does not provide desktop notifications. **What problems is RingEX solving and how is that benefiting you?** RingEX has transformed communication in our online school by making it easy for teachers and administrators to communicate with parents. Text messaging boosts response rates and family satisfaction. I like using it on my computer or phone and keeping my personal info private. **Official Response from Madi Hayford:** > Thank you for the glowing review and recommendation! We are thrilled to hear that RingEX has transformed how your school connects with families. Knowing that our texting features are boosting response rates while keeping your teachers' personal information private is exactly why we built these tools. We are also glad our specialized team could take the stress out of the regulatory process for you! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate your recommendation, and for being a loyal RingCentral customer, Katie! ### 20. Easy Recording with Helpful Pre-Recording Messages **Rating:** 5.0/5.0 stars **Reviewed by:** JP R. | Owner/President, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about RingEX?** I like the ability to record, and to have a message play before the recording starts. **What do you dislike about RingEX?** Spam calls, I get too many of them each day **What problems is RingEX solving and how is that benefiting you?** auto recording my phone calls and giving me a video call platform **Official Response from Madi Hayford:** > Thank you for sharing your review and feedback! We are pleased to hear that RingEX successfully supports your workflow by automating call recordings, providing a reliable video call platform, and delivering customizable pre-recording notifications to keep your conversations compliant and professional. We have included a link below to hopefully help with spam calls. If you are interested in continuing the conversation or sharing more about your experience, please reference this review and email the Review Team directly at review@ringcentral.com. We would love to hear more from you. Thank you for being a loyal RingCentral customer, JP! ### 21. Easy to Use with Great Sound Quality—iPhone App Makes It Even Better **Rating:** 5.0/5.0 stars **Reviewed by:** Stan R. | Portfolio Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2026 **What do you like best about RingEX?** Ease of use, and generally very good sound quality. App on iPhone is handy. The customer service is unbelievable. I kept getting SPAM text messages, and Ring was on top of it, making sure it was taken care of, showing me the steps, and following up. **What do you dislike about RingEX?** Nothing that I can think of. Everything works great. **What problems is RingEX solving and how is that benefiting you?** Connectivity to my co-workers. **Official Response from Madi Hayford:** > Hey Stan, thank you for your wonderful insights! We are proud that our customer service team was able to jump in and help resolve those spam text issues for you. Protecting your business from unwanted noise is a top priority for us, and we are glad our follow-up process helped provide peace of mind and resolution. It is also fantastic to hear that you are enjoying the crystal-clear audio quality and the convenience of our iPhone app. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Stan! ### 22. RingCentral’s Integrated Tools and Rock-Solid Reliability **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2026 **What do you like best about RingEX?** I like how all the tools in RingCentral are integrated, and how reliable the service is overall. My calls don’t get dropped, I rarely run into network problems, and the server almost never has issues. Customer service is always great, and even the support chat team is awesome. **What do you dislike about RingEX?** The admin portal and the help center have been getting more confusing over time as new features are added. Since not every plan includes every feature, and not every team uses all the features they do have, it can be difficult to navigate. In particular, it’s hard to track down specific functions you know exist but don’t use on a daily basis. **What problems is RingEX solving and how is that benefiting you?** It’s an all-in-one system that combines a phone system, team chat, and faxing, which saves money and consolidates them all into one locaiton. **Official Response from Madi Hayford:** > The Review Team appreciates you taking the time to share your experience with RingEX. We are proud to hear that our integrated tools and service reliability support your business effectively. Regarding your experience with the Admin Portal and Help Center, we understand that implementing and navigating new systems can sometimes be challenging. As we continue to add features to empower your business, we strive to maintain a smooth experience for all users. Our goal is to provide a service that diminishes barriers and ensures an exceptional experience. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral! ### 23. Mixed Experience: Powerful Features, But Difficult Onboarding **Rating:** 3.0/5.0 stars **Reviewed by:** Dina G. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2026 **What do you like best about RingEX?** I like the feature of being able to answer calls from anywhere as long as we're signed in on our cell phones. It keeps our personal information safe when calling customers. I also appreciate seeing who's available, who's offline, and who's on a call. I like the simplicity of the HUD extension review. I enjoy the text messages, the easiness of the voicemails, and the HUD. The ability to mask my call and transfer calls to our technicians in the field, along with the capability to treat calls easily from desk to desk, are beneficial. **What do you dislike about RingEX?** Definitely the onboarding. The onboarding was very confusing and I was misinformed about how the extensions, licenses, and porting worked. I was told to port out all my numbers when I really didn't need to, which was a big pain. Customer service was not sympathetic when I hadn't been able to use the product for three months and was still being billed. It took speaking to a manager to get some kind of compensation. Learning the product was also challenging as it has more features than I'm used to. Setting up the phones was difficult, and I had to keep calling support. It's confusing trying to figure out how the product works with other platforms like Google Chat and ServiceTitan. **What problems is RingEX solving and how is that benefiting you?** I like that RingEX lets me see who's available, streamline call transfers, mask my call, and manage voicemails easily. The text messaging is great, but I wish voicemails could be sent to more users. **Official Response from Madi Hayford:** > Thank you for your candid feedback, Dina! While we are glad to hear that the HUD, call masking, and mobile flexibility are now helping your team manage field technicians more effectively, we apologize for the difficult road it took to get there. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Dina! ### 24. Streamlined Operations with Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Gerry A. | advisor **Reviewed Date:** January 21, 2026 **What do you like best about RingEX?** I like RingEX because it is automating and easy to use. I can use it on various devices like the phone, desk phone, and laptop. The integration with a few CRMs is beneficial, and it has many assets we continuously implement. I can send faxes and record calls for compliance, and it helps keep a history of calls and messages, making compliance straightforward. The initial setup was very easy, and the tech support is great. **What do you dislike about RingEX?** I think it would be nice to have a personal voice instead of just eight avatars. It would be great to have it personalized for individual needs. Also, it would be cool if the avatar could be personalized with your own picture, so it's easier for clients to recognize your voice and eventually your face. **What problems is RingEX solving and how is that benefiting you?** I use RingEX for recording calls, ensuring compliance, taking notes, and business continuity. It's easy to use and automates tasks, integrating with a few CRMs and Microsoft 365. This setup helps me stay compliant and manage my insurance business effectively. **Official Response from Madi Hayford:** > Thank you for your fantastic review! We are glad to hear that RingEX helps you manage your insurance business more effectively by streamlining compliance, call recording, and CRM integrations. It is great to know that the ability to work across all your devices, from your laptop to your desk phone, is providing the business continuity you need. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral, Gerry! ### 25. Reliable Communication with Cutting-Edge AI Features **Rating:** 4.5/5.0 stars **Reviewed by:** Stacy P. **Reviewed Date:** January 21, 2026 **What do you like best about RingEX?** I love the flexibility and forward-thinking that RingEX provides, especially with the implementation of their new AI features that benefit our business and make the jobs of our associates easier. We appreciate the use of the AI receptionist, which is helping us direct callers more effectively to users who can assist them with their specific needs. The ability to access cloud services is another aspect I like about RingEX. We are also excited about demoing the new AVA product to see how it can further benefit our users. **What do you dislike about RingEX?** Reporting is one aspect that needs to be explored. We utilize a large number of call queues and reporting is very limited. For example, we need better reporting on time to abandon in queues, when users are logged into the queue to accept calls and where calls were ended...by the caller or the user. Importing the phone numbers from previous carriers was the hardest part for us with nearly 1000 associates at the time. Each user had both a local DID and toll free number assigned to them, not including all the other phone numbers for hunt groups or as RingEX refers to them now, call queues. **What problems is RingEX solving and how is that benefiting you?** I use RingEX for voice, SMS, and meetings to enhance communication for over 1300 associates. It supports remote and office work with desktop and mobile access, while keeping us compliant in healthcare. AI features streamline operations, making work easier for the team. **Official Response from Madi Hayford:** > Thank you for your fantastic review, Stacy! We are thrilled to hear that RingEX is supporting over 1,300 of your associates and that our AI Receptionist (AIR) is already making a tangible difference in directing your healthcare callers more effectively. We also appreciate your excitement regarding AVA! We believe its ability to proactively manage schedules and tasks will be a significant value-add for your team. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Stacy! ### 26. Centralized Communication with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Rogene R. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2026 **What do you like best about RingEX?** I love that everything with RingEX is just in one place. Calls, messages, voicemails, and fax all being within the same app means I don't have to jump between systems. The initial setup was pretty straightforward, making it easy to set up the phones and extensions. It works well handling calls while updating our EMR systems, keeping our communication organized and efficient for the team. **What do you dislike about RingEX?** Sometimes the app can feel a bit laggy, especially when switching between calls and messages. The interface could be more intuitive for new users too. It sometimes takes a minute to find certain settings. **What problems is RingEX solving and how is that benefiting you?** RingEX keeps all our work communication in one place, including calls, messages, voicemails, and fax. I don't have to switch between systems, making it very reliable and organized for our team. **Official Response from Madi Hayford:** > Hi Rogene, thank you for the review! We are thrilled to hear that RingEX helps your team stay organized by centralizing calls, faxes, and EMR updates into one efficient workflow. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral to power your practice, Rogene! ### 27. Effortless Transition with RingEX, Loved by Our Team **Rating:** 5.0/5.0 stars **Reviewed by:** Shawn W. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about RingEX?** I love the HUD and call notes on RingEX because they make my follow-up much easier. I use the notes feature to create tasks or follow up, which I find incredibly useful. The system is easy to work with from the admin side, and our users really like the phone system. The overall system, ease of use, and pricing were key reasons for switching from Mitel to RingEX. Also, the initial setup was very easy-to-use. **What do you dislike about RingEX?** Really nothing it is a great phone system **What problems is RingEX solving and how is that benefiting you?** RingEX solved missed calls and routing issues we had with our old system. I love the HUD and call notes for easier follow-ups and creating tasks. **Official Response from Madi Hayford:** > Hey Shawn, it is wonderful to hear that your transition to RingCentral has been a success and that your team is already seeing the benefits of a modern, AI-powered system. We are especially glad you are loving the HUD and AI Call Notes. It is fantastic to hear how these tools help you eliminate missed calls and routing issues once and for all. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral to power your team's communication, Shawn. We look forward to supporting you and your continued growth! ### 28. Seamless Call Management, Needs Better Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Machinery | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about RingEX?** I use RingEX mostly for calls from clients, and it makes mobile and remote work seamless. I like that call quality is always good. The team line feature works well and spreads the workload evenly. Incoming calls get spread amongst the team to whoever is available to ensure our clients get help quickly. The initial setup of RingEX was simple and straightforward. **What do you dislike about RingEX?** The reporting and business analytics feature is a little tough to navigate. **What problems is RingEX solving and how is that benefiting you?** RingEX makes mobile and remote work seamless, ensures call quality, and evenly distributes workload through the team line feature, ensuring quick client support. **Official Response from Madi Hayford:** > We appreciate your amazing feedback; we are proud to hear that RingEX makes your remote work seamless! Knowing that your team is efficiently able to support your clients is the kind of collaborative workload distribution we strive to provide! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for choosing RingCentral! ### 29. Voicemail-to-Email Makes Saving and Forwarding Messages Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about RingEX?** Receiving an email containing the client's voicemail. I can save the voicemail to our system and/or forward to my boss. **What do you dislike about RingEX?** Admin part of the system is very hard to navigate without help from support at RingEX. **What problems is RingEX solving and how is that benefiting you?** Love the feature to be able to use "office hours" so that my cellphone doesn't ring during non-business hours. Having 3 lines is great so that each of us has our own extension. **Official Response from Madi Hayford:** > Thank you for sharing your review! We are proud that our voicemail-to-email integration, customizable office hours, and multi-line extension configurations successfully streamline your message management and protect your personal time. We appreciate your feedback regarding the administrative panel's learning curve. We understand that configuring advanced system settings can feel complex without direct guidance. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you choosing RingCentral! ### 30. Reliable RingEX with Always-Helpful Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** jeymi f. | Admirative assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about RingEX?** I love RingEX. It’s reliable, and the customer service team is always very helpful. **What do you dislike about RingEX?** I have no dislike, as they're always helpful **What problems is RingEX solving and how is that benefiting you?** The voicemail go to my emails and its informative **Official Response from Madi Hayford:** > Hi Jeymi, we appreciate you sharing your review! We are thrilled to hear that you love RingEX and that our platform has proven to be a reliable solution for your day-to-day business communication needs. It is wonderful that our helpful customer service team consistently delivers the support you expect, and that our visual voicemail-to-email integration keeps you well-informed and connected by delivering your missed calls directly to your primary inbox. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us at review@ringcentral.com to continue the conversation together. Thank you for choosing RingCentral, Jeymi! ### 31. RingCentral Revolutionized Our Communication—Intuitive, Reliable, and Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly S. | Owner and Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about RingEX?** RingCentral has completely streamlined our communication workflow. We rely on the platform for phone, messaging, and online faxing — all of which are intuitive, reliable, and incredibly convenient. The system is easy for our staff to navigate, the mobile app lets us stay connected anywhere, and the online fax feature has saved us countless hours. It has genuinely improved the efficiency of our business. Highly recommend RingCentral to any office looking for a modern, user-friendly communications solution. **What do you dislike about RingEX?** Setting up new groups or adding new users. I do not have to do this often, but I always struggle setting up. **What problems is RingEX solving and how is that benefiting you?** Messaging with other employees and this is HIPAA Compliant. Having the online fax is helpful to work in the office or if we are working remotely. **Official Response from Madi Hayford:** > We appreciate your amazing review! It is fantastic to hear that RingEX has streamlined your workflow and that features like HIPAA-compliant messaging and online faxing are providing such high value to your office. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for your stellar review and for being a valued RingCentral customer, Kelly! ### 32. good application for use . No downtime . Everytime its working fine. We are using since last 3 years **Rating:** 5.0/5.0 stars **Reviewed by:** Yogesh M. | senior system administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about RingEX?** Uptime is very great . the uptime is 100 % **What do you dislike about RingEX?** Nothing to say about dislike . its good to use. **What problems is RingEX solving and how is that benefiting you?** calling issues has gone solved. **Official Response from Madi Hayford:** > Thank you for sharing your experience, Yogesh! The Review Team is proud that RingEX delivers strong uptimes and helps resolve your team's calling issues. To continue the conversation and share more about your experience, please email us at review@ringcentral.com. We would love to hear more from you! Thanks again for choosing RingCentral! ### 33. Effortless Setup, Reliable Communication **Rating:** 4.0/5.0 stars **Reviewed by:** Hailey M. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about RingEX?** I use RingEX for phone calls and chats and appreciate how it easily gets calls where they need to go and provides quick chat answers with coworkers. I find it easy to use, which is a big plus. The initial setup was VERY EASY, and when it wasn't, help was easy to find with chats. **What do you dislike about RingEX?** we do not care for the text **What problems is RingEX solving and how is that benefiting you?** I use RingEX to easily get calls where they need to go and for quick chat answers with coworkers. **Official Response from Madi Hayford:** > Hi Hailey, thank you for your feedback! We are pleased to hear that RingEX makes it effortless for your team to stay connected. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Hailey! ### 34. A Solo Business Owner's Perspective **Rating:** 2.0/5.0 stars **Reviewed by:** Jasmia B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2025 **What do you like best about RingEX?** I really appreciate all the features that RingEx provides. I especially enjoy using Air, although I think its booking features could use some improvement. **What do you dislike about RingEX?** While RingCentral offers robust features and functionality, my experience as a solo business owner has revealed several areas for improvement in both onboarding support and platform flexibility. Onboarding and Account Management As an online business setup, I was not assigned an account manager and received no proactive outreach during the critical implementation phase. When I initiated contact for assistance, the support representatives provided inconsistent information and failed to follow through on commitments. This left me navigating the platform setup independently with numerous unresolved questions. A dedicated onboarding specialist who actively engages new customers would significantly improve the initial experience rather than relying solely on self service resources like Ring University. Feature Limitations for Solo Entrepreneurs The platform's architecture appears optimized for team environments, which creates inefficiencies for single user businesses. Many features remain unutilized in my current configuration, representing unnecessary overhead for a solo operation. Most critically, RingCentral's handling of multiple phone numbers presents a significant operational challenge. My previous platform allowed a single user account to manage two distinct numbers (toll free and local) for separate business entities, with full SMS/MMS capabilities and clear customer identification for each line. This functionality enabled appropriate auto responses and maintained clear business separation without requiring additional user licenses. RingCentral's current structure requires separate user accounts for this same functionality, effectively doubling my operational costs a substantial burden for small business budgets. Feature Parity Request As a RingEX Ultra user, I would greatly benefit from access to the omnichannel capabilities currently exclusive to the CX platform. The ability to engage customers seamlessly across multiple communication channels would enhance customer experience and streamline operations, even for smaller businesses. This feature integration would provide significant value without requiring a full platform migration. Recommendations for Improvement *Implement true multi-site/multi-number functionality within single user accounts *Develop a structured onboarding program with dedicated specialists for new customers *Update and maintain help documentation to align with current platform features and eliminate broken links *Consider creating a tier specifically designed for solo entrepreneurs with appropriate feature sets and pricing While RingCentral's core technology is solid, addressing these gaps would make it a more viable solution for the growing segment of solo business owners and micro-enterprises. **What problems is RingEX solving and how is that benefiting you?** The AI Receptionist makes it possible to receive calls directly through the app. This feature has streamlined my communication and made it much more convenient to handle incoming calls. **Official Response from Madi Hayford:** > Hey Jasmia, thank you for providing such comprehensive and valuable feedback from the perspective of a solo business owner and RingEX Ultra user. We are delighted you appreciate the rich features and that the AI Receptionist successfully streamlines your incoming calls. However, we are sorry to hear about the frustrations you have experienced. Your loyalty and detailed feedback are crucial, and the Review Team would love the opportunity to help improve your experience however we can. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you again for sharing your feedback; we hope to hear more from you soon, Jasmia! ### 35. Versatile System **Rating:** 4.5/5.0 stars **Reviewed by:** Angel S. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about RingEX?** I appreciate that RingEX is a single and scalable system. The seamless integration option for our development team is really valuable, especially since we've integrated the fax system feature with our CRM system. This means orders can be directly faxed from the CRM without needing to print them out separately. The initial setup was seamless too, with our phones connected and working without any issues. **What do you dislike about RingEX?** The cost is a little bit higher, but it’s worth having. **What problems is RingEX solving and how is that benefiting you?** RingEX is an all-in-one system that solves employee communication issues, including fax, and provides analysis for owners. It offers a single, scalable system with seamless integration options, like fax directly from our CRM. **Official Response from Madi Hayford:** > Hey Angel, we appreciate your amazing feedback! It is clear you and your team are using RingEX as a true operational engine. Integrating fax directly into your CRM is a major efficiency unlock; it keeps your developers focused on high-value coding rather than manually handling paper trails, and it ensures that your order history is digitally preserved in one place. Our objective is to ensure that as your company scales, your communications system scales with you. We are proud that RingEX is helping your development team stay agile and your business stay organized. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Angel! ### 36. Easy AI Message Recording That Simplifies Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Marie T. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about RingEX?** The AI component that allows us to record messages easily **What do you dislike about RingEX?** sometimes it does not capture my name correctly in the notes **What problems is RingEX solving and how is that benefiting you?** pricing is very friendly compared to other platforms **Official Response from Madi Hayford:** > Hey Marie, thank you for sharing your review! We are delighted to hear that you find RingEX's pricing to be highly friendly compared to other platforms and that our native AI Assistant makes recording and tracking messages easy for your team. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Marie! ### 37. Centralized Communication with Seamless Usability **Rating:** 5.0/5.0 stars **Reviewed by:** devin s. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2026 **What do you like best about RingEX?** I like RingEX for its usability. I'm able to use it across many different pathways with my employees so they can accomplish tasks given to them and communicate with our clients efficiently every time. It's an all-in-one system that centralizes all communication platforms into one space with calls, text, and alerts, making it really seamless and works well. Also, the help and guidance from the team during the setup were excellent, allowing us to establish everything correctly the first time. **What do you dislike about RingEX?** It would be nice to be able to access the admin portal without having to open another web page. **What problems is RingEX solving and how is that benefiting you?** I use RingEX to centralize communication, combining calls, texts, and alerts into one space. This all-in-one system replaces separate applications, providing seamless and efficient client communication. **Official Response from Madi Hayford:** > Hey Devin, thank you for the fantastic review! We are so glad to hear that RingEX is providing the all-in-one power your team needs to stay efficient. Knowing that our setup team helped you get everything established is exactly the experience we strive for. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Devin! ### 38. Versatile Access Makes RingEx Easy to Sell and Use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about RingEX?** The variety of technology that can access the RingEx services. Makes it easy to sell to end-users as they get to use what they think is best for them. **What do you dislike about RingEX?** Nothing at this point. Setup was supported by the professional services. The service itself has had no issues. **What problems is RingEX solving and how is that benefiting you?** Our old system, a self hosted VoIP system was no longer serviceable to bring it up on security standards. It was time for it to go. Costs to upgrade were high, but moving to RingEx made the service costs a lateral move keeping out monthly expenditures the same. Additionally, the old system didn't have features that RingEx brought to our table. After hour calls and emergency service calls have become a team effort, not a single person voicemail box. **Official Response from Madi Hayford:** > The Review Team appreciates your valued feedback, Jeffrey! It is excellent to hear that the versatile access to RingEX across various technologies makes it easy for you to sell and for your end-users to adopt. We are also happy to know that RingEX provides a modern, secure solution compared to your old self-hosted VoIP system. Specifically, it is great that features like team-based after-hours and emergency service calls benefit your organization and improve efficiency. If you are interested in sharing more about your experience, please reference this review and email us at review@ringcentral.com so we can continue the conversation. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Jeffrey! ### 39. Reliable Business Phone System with Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Dan S. | IT System Manager , Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2026 **What do you like best about RingEX?** I like RingEX for its ease of use, which caters to both technical and non-technical audiences. The initial setup was straightforward; we managed to set up basic call flows and all users in just a few days of testing. RingEX has become our primary business system with about 60 users overall, and I would rate it a 10 out of 10 for recommendation. **What do you dislike about RingEX?** The only issue we ever had was in detailed reporting but this was available when using a different RingCentral product. **What problems is RingEX solving and how is that benefiting you?** We switched to RingEX to fix stability issues with our previous system. It's easy for both technical and non-technical users, and setting it up took just a few days. **Official Response from Madi Hayford:** > Hey Dan, thank you for your fantastic feedback! It is excellent to hear that RingEX provides the stability and intuitive setup your 60-user team needed to move past systemic friction. Achieving a 10/10 recommendation is a milestone we value deeply. The Review Team would appreciate the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you being a loyal RingCentral customer, Dan! ### 40. Simple platform, but Spam marking is a deal-breaking issue **Rating:** 2.0/5.0 stars **Reviewed by:** Martin R. | Product Owner, Enterprise (> 1000 emp.) **Reviewed Date:** January 21, 2026 **What do you like best about RingEX?** RingEX is a simple platform that is easy to learn and easy to teach my coworkers how to use. Call quality has been solidly good since launch. **What do you dislike about RingEX?** RingEX is a good product. However, our outbound calls are STILL being marked as potential spam. We are not making robocalls, or mass calls of any kind. Calls to our consistent customer base are being marked as spam. RC has been very unhelpful in resolving this issue. It is incredibly frustrating and would make it unlikely for me to recommend RingEX. **What problems is RingEX solving and how is that benefiting you?** Our customers depend on us being available by phone. RingEX helps us fufill that need. **Official Response from Madi Hayford:** > Thank you for your feedback. We are glad to hear that you find RingEX easy to use and that our call quality has been reliable and strong for your team. However, we apologize for the ongoing frustration regarding your outbound calls being marked as potential spam. We have reached out to the agent assigned to your current case; we want to help improve your experience however we can. To contniue the conversation with the Review Team directly, please reference this review and email us at review@ringcentral.com with more information. We appreciate you for being a loyal RingCentral customer, Martin! ### 41. Quick Support, But Account Manager Email Responses Take Far Too Long **Rating:** 2.5/5.0 stars **Reviewed by:** Jonathan J. | IT manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about RingEX?** The quick turnaround from Support is appreciated. However, the product’s capabilities and features can be found elsewhere for a fraction of the price. **What do you dislike about RingEX?** Our account manager takes too long to respond to emails—we consistently wait at least four days for a reply. This is not a good look, especially as we are considering leaving RingCentral. **What problems is RingEX solving and how is that benefiting you?** Nothing. If anything, having this account adds to our problems. We were locked into a contract for 170 licenses when we only needed 30. We operate on year-to-year agreements, yet our account manager continues to push 24- and 36-month renewals. Since we raise funding each quarter, we are not in a position to commit to terms that long. **Official Response from Madi Hayford:** > The Review Team sincerely appreciates your candor, Jonathan. While we are glad to hear that our Support Team has provided quick turnarounds, it is clear that a significant breakdown in communication and flexibility with your Account Manager is putting your partnership with RingCentral at risk. Please reference this review and email us directly at review@ringcentral.com so we can continue the conversation together and help improve your experience in any way we can. We hope to hear more from you soon, Jonathan! ### 42. Exceptional Customer Service & Robust Phone Management **Rating:** 5.0/5.0 stars **Reviewed by:** Ramon l. | F, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2026 **What do you like best about RingEX?** I like the customer service and their online portal. I also appreciate the feature of having both a desktop phone and the cell phone app ring at once. The ease to control the hours of operation and each phone is really valuable. This is important for us because we have busy days, and having employees work remotely with full phone access gives us peace of mind. **What do you dislike about RingEX?** Sometimes billing might fluctuate year by year but when I reach out we come to a resolution. Sometimes when people need to email me for an unresolved issue, it takes a while. But it's not often items are unresolved after the initial call. **What problems is RingEX solving and how is that benefiting you?** RingEX simplifies our complicated phone setup with multiple layers. It connects desktop and mobile phones simultaneously, allows control over hours and phone settings, enabling remote work with full access, providing peace of mind. **Official Response from Madi Hayford:** > Hi Ramon, thank you for your fantastic review! We are pleased to hear that RingEX provides your team with the peace of mind needed to manage a busy remote and office-based environment. It is great to know that our simultaneous ring and customizable hours of operation help simplify your complex phone setup. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Ramon! ### 43. Effortless Calling and Crystal-Clear Voice Quality **Rating:** 5.0/5.0 stars **Reviewed by:** Rogen G. | IT Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2025 **What do you like best about RingEX?** The RingEx is very easy to use, it allows you to call and accept call anywhere when you download the Ring central application on your mobile phone. the reception of the voice is very clear. moreover if you have any issues there's tech support is always available to assist you. **What do you dislike about RingEX?** I couldn't tell anything bad about the products, so far we are satisfied with performance. **What problems is RingEX solving and how is that benefiting you?** One time we had an issue with the Dial-by-Name Directory. This feature lets callers find extensions by using the dial pad keys to enter an employee’s first or last name. I reached out to the technical support team, and they assisted me in resolving the issue. On that day, I also learned how to set up the DBND and shared the information with my team members. **Official Response from Madi Hayford:** > Thank you for your wonderful review, Rogen! We are thrilled to hear that RingEX is very easy to use, provides crystal-clear voice reception, and gives you the flexibility to call and accept calls anywhere via the mobile app. We are glad that our technical support has been available to assist you quickly! The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Rogen! ### 44. Seamless Communication, Industry Leader **Rating:** 5.0/5.0 stars **Reviewed by:** James C. **Reviewed Date:** January 27, 2026 **What do you like best about RingEX?** RingEX makes it so easy to connect everyone via video, call, and text. As the admin of our phones, I find managing and changing settings with RingEX to be easy. The platform is an industry leader in all aspects of communication, making calls, video chat, and text seamless and easy to use. Swapping from our previous system was easy, and the initial setup was very easy. I always talk about how RingEX has made our company top tier and encourage other companies to swap to RingEX. **What do you dislike about RingEX?** Having a limit on how many can have text message enabled is a pain point for RingEX. Currently with the campaigns, we can only have 49 users per campaign. **What problems is RingEX solving and how is that benefiting you?** I use RingEX for seamless communication through video, calls, and text, keeping everyone informed and on the same page. **Official Response from Madi Hayford:** > Thank you for your powerful review, James! Hearing that an experienced admin, such as yourself, finds RingEX top tier and easy to manage is fantastic. We are glad the transition was smooth and that you have become a strong advocate for our video, call, and text features. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, James! ### 45. No issues and great customer service :) **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2024 **What do you like best about RingEX?** The dashboard is easy to use and reps are always ready to help. **What do you dislike about RingEX?** Pricing isn’t always straightforward. When it comes to taxes and fees, they aren’t quoted upfront and are added afterward. On the positive side, support is quick to respond to questions. The UI looks nice overall, but it could use an update. **What problems is RingEX solving and how is that benefiting you?** Connecting an entire office into a working system, from reception to seven employees. Everyone is connected, ready to serve, and able to focus on what matters most. **Official Response from Madi Hayford:** > The Review Team appreciates your fantastic review! Thank you for taking the time to share how our product and service benefit you and our business. We are proud our Support Team has proven to be available and valuable whenever you need their assistance. If you are interested, we encourage you to explore our Ideas Portal where you can share and vote on desired feature requests; for your convenience, we shared the link with you below. We would love to learn more from you; please email us at review@ringcentral.com to continue the conversation. Thank you for choosing RingCentral! ### 46. User-Friendly Platform with Seamless Zoom Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about RingEX?** I find RingEX user-friendly and dependable. I really like how they've integrated the Zoom platform into their own, making it easy for me to start video meetings without needing another platform. Having the RingEX app open all day means I can quickly click to set up a meeting. I also enjoy the solid platform it provides as a phone system, alongside the other features of RingEX that are available to users. **What do you dislike about RingEX?** Sometimes when you connect a call that it will drop the call within the first few seconds of the call trying to connect **What problems is RingEX solving and how is that benefiting you?** RingEX provides our company with a solid phone system platform, is user-friendly, dependable, and integrates Zoom for seamless video meetings without needing another platform. **Official Response from Madi Hayford:** > The Review Team appreciates your valuable feedback; we enjoy hearing how our product improves your experience and benefits you. Reach out to tell us more via email at review@ringcentral.com; thank you! ### 47. Easy Call Monitoring and Headset Calling Right from My Computer **Rating:** 4.5/5.0 stars **Reviewed by:** Suzanne F. | Clinic Administrator at Pearl Women's Center, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about RingEX?** I Like monitoring everything from my computer screen. I make phone calls from Ring Central on my computer and never use my phone, just a headset. I can also see who is available to take calls and who is logged in at any given time. Customer service has been outstanding. **What do you dislike about RingEX?** It is often confusing when trying to navigate "help" on my own. Changing things, such as voice, IVR menus, and auto receptionist require many steps. **What problems is RingEX solving and how is that benefiting you?** Visual representation of phone calls and messages. Being able to record conversations for quality purposes. Easier for employees who work from home. **Official Response from Madi Hayford:** > Hey Suzanne, it is fantastic to hear that RingEX has become your central hub for monitoring calls and that our computer-and-headset workflow is serving you and your team so well. We are also proud to hear that our customer service has been exceptional! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Suzanne! ### 48. Solid Phone System Packed with Features **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel P. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about RingEX?** Solid phone system with many features. Switching to a cloud phone system helped us manage multiple sites communication easily. RingCentral had the most advanced options, the API was more robust than other systems we reviewed. **What do you dislike about RingEX?** You have to have a separate system for Contact Center (we used RingCX) The two systems communicate together but it is still a little disjointed. **What problems is RingEX solving and how is that benefiting you?** communication across multiple sites and call control through API technology. **Official Response from Madi Hayford:** > Hey Daniel, the Review Team appreciates you taking the time to share your experience with RingEX! We are glad to hear that our cloud phone system and robust API technology have empowered your business to manage communication across multiple sites effectively. Regarding your experience with the integration between RingEX and RingCX, we understand that navigating two systems can sometimes feel disjointed. Our team is dedicated to providing comprehensive support to ensure a smoother experience as we continue to refine how our platforms communicate. We would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Daniel! ### 49. Easy to Use, Well-Connected, and Backed by Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin G. | Senior Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about RingEX?** Ease of use, connectivity, support, integrations with other apps **What do you dislike about RingEX?** Quite frankly, I haven't found anything that I dislike about RingEX to this point. **What problems is RingEX solving and how is that benefiting you?** It seamlessly integrates with our ATS and tracks all activity, so we don't have to manually do so **Official Response from Madi Hayford:** > Kevin, thank you for your amazing review! We are thrilled to hear that RingEX is providing the seamless connectivity and support your team needs to stay efficient. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Kevin! ### 50. Exceptional Workflow Management and Communication Features **Rating:** 5.0/5.0 stars **Reviewed by:** Sierra B. | Administrative Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about RingEX?** The task manager enables me to monitor workflows across different departments and teams effectively. The meeting features are exactly what we need to maintain momentum on the business side. I really enjoy the chat functionality, and the GIFs add a fun, lighthearted touch. Having access to a wide range of phone and IVR options allows us to keep growing without ever missing a call. Customer support is a phone call or ticket away. Always friendly and thorough. **What do you dislike about RingEX?** Sometimes, when I check off recurring tasks, they do not reappear as expected. This issue can be frustrating when trying to keep track of ongoing responsibilities. **What problems is RingEX solving and how is that benefiting you?** Previously, we managed phone calls using a smaller site that offered fewer accessible features. With RingEx, our team is now able to stay coordinated and work together on a single platform. **Official Response from Madi Hayford:** > Hey Sierra, thank you for your fantastic, detailed review! We are thrilled to hear that RingEX is the single platform that helps your team stay coordinated and that the task manager allows you to monitor workflows effectively across departments. It is wonderful that our IVR and phone options support your continued growth without missing a call, and that you find our Support Team to be friendly and thorough! We take bug reports seriously and would like to help resolve this for you however we can. Please report this specific issue by reporting the issue in the app; here are instructions on how to do so: https://ringcentr.al/42aZ68p The Review Team would love the opportunity to learn more about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Sierra! ## RingEX Discussions - [Why don't you make it more user-friendly?](https://www.g2.com/discussions/why-don-t-you-make-it-more-user-friendly) - 1 comment, 1 upvote - [What’s involved in setting up my RingCentral Office business phone system?](https://www.g2.com/discussions/ringcentral-office-setup) - 2 comments, 1 upvote - [What are the benefits of RingCentral Office?](https://www.g2.com/discussions/ringcentral-advantage) - 1 comment, 1 upvote - [What is RingCentral Office?](https://www.g2.com/discussions/ringcentral-office) - 1 comment, 1 upvote - [Is there a free trial for RingCentral Office?](https://www.g2.com/discussions/4544-ringcentral-free-trial) - 1 comment, 1 upvote - [View RingEX pricing details and edition comparison](https://www.g2.com/products/ringex/reviews?open_modal_url=%2Fit%2Fproducts%2Fringex%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fringex%252Freviews%26source%3Dsticky_header_pin&page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-08+01%3A43%3A12+-0500&secure%5Bsession_id%5D=20b97932-58a7-42f4-9749-755485c9b5d2&secure%5Btoken%5D=cda7481bb392517b795117448551541024243849e74964fc315c43921b35cfaa&format=llm_user) ## RingEX Integrations - 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[Odoo ERP](https://www.g2.com/products/odoo-odoo-erp/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [Redtail Technology](https://www.g2.com/products/redtail-technology/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Simple Poll](https://www.g2.com/products/simple-poll/reviews) - [Streamline](https://www.g2.com/products/streamline-pty-ltd-streamline/reviews) - [Streamline](https://www.g2.com/products/gmdh-streamline/reviews) - [StreamLine](https://www.g2.com/products/multitv-tech-solution-pvt-ltd-streamline/reviews) - [TOPdesk](https://www.g2.com/products/topdesk/reviews) - [WelcomeHome](https://www.g2.com/products/welcomehome/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## RingEX Features **Documents** - Document Signature - Storage **Host Tools** - Branding - Role-based Access - Recording **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Quality Assurance** - Evaluation - Calibration - Reports **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Live Chat - Hand Raising **Platform** - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text Summarization **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Online Fax** - Autonomous Task Execution - Cross-system Integration **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Sending** - Fax Number - Existing Numbers - Cross-Platform Sending - Unlimited Sending - Contact Management - Alerts **Attendee Tools** - Registration - Attendee Live Chat - Polls and Surveys **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training **Extensions** - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Workforce Management** - Call Monitoring - Performance Evaluation **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Post-Event Tools** - Event Analytics - Attendee Reports **Performance** - Integrations - Compliance **Software Type** - Mobile - Browser Application - Desktop Application **Administrative** - Call Recording - Reporting & Dashboards **Generative AI** - AI Text Summarization **Access** - Software Pairing - Browser Extension - Individual Download **Integrations** - Social Media Integration - Software Integrations **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Agentic AI - Webinar** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top RingEX Alternatives - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - 4.4/5.0 (1,800 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,463 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (430 reviews)