G2

Olateju O.

Social Media Marketing Intern

Information Technology and Services

Small-Business (50 or fewer emp.)

10/24/2026

"All Client Conversations in One Place—Perfect for Staying on Top of Changes"

4.5/5

What do you like best about RingEX?

What’s genuinely changed my day-to-day is that I’ve finally stopped losing track of conversations. A client might message me on Instagram about changing a logo colour, and then an hour later call the number we gave them with a few more notes. Before, I’d end up scrolling through screenshots and old messages, trying to remember what we’d already agreed on. Now the whole thread stays in one place, so I can pick up right where we left off without second-guessing myself.

I also rely on the mobile app a lot because I’m rarely at a desk. Most quick replies and short calls happen while I’m on the bus or waiting to head into a client meeting. Call quality has been decent overall, even when the network is only average. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

The reporting still feels pretty basic. I can see how many calls I took and the average response time, but if I want anything more useful about Instagram or WhatsApp engagement, I still have to open those apps and check separately. The desktop app also gets a bit sluggish when I have four or five chats open at the same time. On top of that, the add-on for improved WhatsApp templates felt expensive for the size of our team. Review collected by and hosted on G2.com.

What problems is RingEX solving and how is that benefiting you?

The biggest problem for me was that everything lived in different places. Instagram, WhatsApp, Facebook comments, and phone calls never connected, so I’d finish a chat and then the same person would call, and I’d have no idea what we’d just discussed. On top of that, logging everything by hand at the end of the day was taking up a lot of time.

RingEX brought the main channels into a single timeline and automatically drops a short note after calls. That change alone reduced the admin work and made handovers much smoother when the designer needs the latest brief. Clients have even started saying we reply faster, which really matters when most of our work comes through Fiverr and social. Review collected by and hosted on G2.com.