G2

Jeffrey M.

Sales And Service Specialist

Industrial Automation

Small-Business (50 or fewer emp.)

10/24/2026

"Solid Call Quality and Built-In Messaging Make Follow-Ups Easy"

4/5

What do you like best about RingEX?

Call quality has been consistently solid, and having messaging built right into the phone experience makes follow-ups much easier. When I’m working with a client or a freelancer, I can quickly see who’s available, send a short message, or jump on a call without having to switch between apps. The mobile app has been reliable enough that I can stay reachable even when I’m away from my desk, and the basic call history is useful for picking up a conversation later without losing track. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

Some of the settings and reporting screens feel more complicated than they need to be for everyday sales and service work. We’ve also run into a couple of minor glitches with the mobile app staying connected, and getting specific call groups or routing set up took a bit longer than I expected at the beginning. The AI features are available, but I don’t really rely on them much. Review collected by and hosted on G2.com.

What problems is RingEX solving and how is that benefiting you?

We used to bounce between a basic phone system, Slack, and email for most of our client and freelancer communication. That setup often led to missed follow-ups and wasted time hunting down the right conversation thread. Now that calling and messaging are in one place, it’s much quicker to reach people, see recent interactions at a glance, and close the loop on service or sales questions with far less back-and-forth. Review collected by and hosted on G2.com.