G2

Satyendra s.

software engineer

Information Technology and Services

Mid-Market (51-1000 emp.)

10/20/2026

"Unified Calls, Chat, and Teamwork with Solid Salesforce Integration"

4/5

What do you like best about RingEX?

The greatest success that we have had so far is that we can unify the phone system, the internal chat, and teamwork in one space. It looks neat and not complicated to use, so it was quite easy for everyone in the team to get used to it. The integration with CRM, more precisely with Salesforce, works properly without losing any information about the calls. In addition, the voice quality stays good even when making calls back to back to clients. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

It is somewhat difficult to navigate through the more technical admin settings where you have to create basic routing and permissions configurations. Although the usual integrations work well enough, setting up custom webhooks requires some guesswork. Although the AI-driven summaries are good, they sometimes fail to mention important terminology used in the industry or specific tasks that should be done. Review collected by and hosted on G2.com.

What problems is RingEX solving and how is that benefiting you?

Previously, we used different vendors for VoIP, direct messages, and transcripts of meetings, which always resulted in loss of context and poor handoff processes. RingEX consolidates all of our communication in one place, records it directly into our CRM system, thus saving us from manual data entry, reducing 2-3 hours of back and forth work every week per agent. Review collected by and hosted on G2.com.