G2

Aliyah A.

Public Relations Officer

Higher Education

Mid-Market (51-1000 emp.)

11/4/2026

"RingCX Streamlines University PR Communications with AI-Assisted Organization"

4.5/5

What do you like best about RingCX?

RingCX makes the systematic management of the various types of communication received by a university’s Public Relations department much easier. At Rajasthan Technical University, we receive numerous inquiries from journalists, media representatives, students, and parents—especially during events like convocations, examination announcements, admissions, and other academic activities. With the help of RingCX’s communication management and AI-assisted capabilities, we are better able to organize incoming interactions and ensure that relevant inquiries receive timely attention. In particular, the ability to track media-related communication and prioritize important queries is extremely helpful. Review collected by and hosted on G2.com.

What do you dislike about RingCX?

I believe that to make RingCX more effective in a university environment, department-specific customization may be required. For instance, configuring separate workflows for media inquiries, examination-related questions, and admission queries could be somewhat time-consuming initially. Furthermore, it is essential to review AI-generated suggestions to ensure they align with the university’s official communication standards and verified information. If the reporting dashboards included an option to easily access department-wise inquiry trends, PR activities could be managed even more efficiently. Review collected by and hosted on G2.com.

What problems is RingCX solving and how is that benefiting you?

Having to keep maintaining timely and consistent communication with the university’s various stakeholders. Handling last-minute information requests from journalists, coordinating with the press, and managing public inquiries. Especially during events like convocations, major academic announcements, or other university functions can be particularly demanding.

RingCX simplifies the management of communication channels and incoming interactions by keeping them organized. It facilitates the routing of inquiries from media representatives to the appropriate university departments, such as the examination cell, admissions office, or event coordination team. A significant advantage is that it minimizes the risk of an urgent request from a journalist going unnoticed; furthermore, the context of previous interactions remains accessible, which helps in preparing an official response.

Overall, RingCX can be instrumental in making a university’s public communication process more structured, enhancing media coordination, and reducing communication gaps during significant institutional announcements. Review collected by and hosted on G2.com.