G2

Kajal Y.

IT Project Manager

Enterprise (> 1000 emp.)

10/10/2026

"Centralized Customer Conversations and Powerful Visibility with Ring Central CX"

4.5/5

What do you like best about RingCX?

I like how everything is centrally located with our customers that we interact with and support operations. Ring Central CX allows our team to manage conversation on communication channels, follow their history and monitor their performance using reports. Having visibility into everything is very useful especially when trying to stay on top of service levels, replicating issues and support operations. Review collected by and hosted on G2.com.

What do you dislike about RingCX?

Working out some of the more advanced configuration options, such as creating a workflow for each support team, could be complicated initially. Custom reporting also has scope to be more flexible when building different customised views for different operational needs. These would help make administration more straightforward and allow IT to adapt the platform. Review collected by and hosted on G2.com.

What problems is RingCX solving and how is that benefiting you?

Ring Central CX enables you to have a summary of your customer interactions, all in one place. It can assist in reducing the need for manual follow-ups and in ensuring service level standards are met. This helps IT management achieve a clearer view of who is providing support and managing applications. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCX

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Hey Kajal, thank you for taking the time to share your great feedback! We are proud that RingCX is providing your IT and support operations with centralized conversation tracking, historical visibility, and clear performance monitoring to keep your team on top of service level standards. The Review Team would love the opportunity to learn more about your experience. Please reference this review, and email us directly at review@ringcentral.com to continue the conversation together.

We appreciate you choosing RingCentral, Kajal!