G2

Babatunde O.

Technical Support Specialist

Information Technology and Services

Small-Business (50 or fewer emp.)

10/6/2026

"Unified Voice & Digital Support With Helpful AI Suggestions and Contact History"

4.5/5

What do you like best about RingCX?

What I notice most during a typical shift is that voice and digital contacts are all in one place, with some history already available. When a freelancer or client reaches out, I can quickly see earlier interactions and basic account details without having to jump between screens. The AI suggestions sometimes surface similar past tickets or recommended next steps, which genuinely helps with the more common technical questions. Being able to view the queue load in real time also makes it easier to tell when things are starting to back up. Review collected by and hosted on G2.com.

What do you dislike about RingCX?

The agent screen can feel a bit crowded when I’m working more than one channel at the same time. Some of the reporting is clearly designed for supervisors, so pulling up my own basic stats ends up taking more clicks than it should. We’ve also had a few slow moments on the digital side during busy periods, and the knowledge base search isn’t always precise enough when I’m trying to find answers for more specific Upwork technical issues. Review collected by and hosted on G2.com.

What problems is RingCX solving and how is that benefiting you?

Previously, our technical support work was spread across different tools for calls, chat, and tickets. Because everything was separated, context was often missing, and hand-offs between channels created extra delays. RingCX has brought the main contact channels together and provides clearer visibility into what I’m working on now and what’s still waiting. As a result, I spend less time hunting for information, and it’s easier to close technical issues without needing as many follow-ups. Review collected by and hosted on G2.com.