G2

Emily R.

Senior HR Manager

Information Technology and Services

Enterprise (> 1000 emp.)

9/26/2026

"Live RingCX Queue Dashboard Keeps Supervisors on Top of Call Spikes"

4.5/5

What do you like best about RingCX?

Our floor supervisors used to just walk around and eyeball who looked busy, no real number backing any of it up. Started using the live queue dashboard on the RingCX mobile app instead, so a supervisor stepping out for lunch can still glance at their phone and see if calls are backing up before it becomes an actual problem on the floor. Caught a queue spike once while our lead was literally in the parking lot heading back in, she called ahead and had someone jump on an extra line before she'd even walked through the door. Review collected by and hosted on G2.com.

What do you dislike about RingCX?

Notifications on the mobile app can get a bit much if you've got several queues assigned to you, had a supervisor turn off alerts entirely after getting buried in pings, which honestly defeated the point a little. Review collected by and hosted on G2.com.

What problems is RingCX solving and how is that benefiting you?

Not needing a supervisor physically standing on the floor just to know if things are under control has made managing coverage way less guesswork based. That queue catch from the parking lot alone probably justified setting this up. Notification overload is a real annoyance though, worth tuning what actually pings someone before rolling it out to the whole team. Review collected by and hosted on G2.com.