It’s cut down a lot of the basic calls that used to pull people off the floor. It helps route the call to the right person without interrupting someone who’s already in the middle of a job. After-hours and on-shift coverage is better too, with fewer messages piling up until the next person clocks in. The short notes that come through after a call also help when something needs a follow-up later. Review collected by and hosted on G2.com.

It still struggles when the caller has background noise or a strong accent. Sometimes it holds the line longer than it should before transferring, and some of the calls we receive take more back-and-forth than I expected. The reporting is okay, but it doesn’t give much depth if you want to look at patterns. Review collected by and hosted on G2.com.