G2

Emily R.

Senior HR Manager

Information Technology and Services

Enterprise (> 1000 emp.)

9/26/2026

"AIR Handles Routine Stock Calls, Freeing Up Staff Time"

4/5

What do you like best about RingCentral AI Receptionist (AIR)?

I run a small hardware store and my part timer was spending a genuinely absurd chunk of her shift just answering the phone for stock questions, do you have this size, is that brand in right now, stuff she had to walk over and check every single time anyway. Set up AIR with our actual inventory info loaded in, and now it answers a good chunk of those on its own, only ringing through to her when it's something more specific it can't handle. She actually mentioned unprompted that she gets way more done on slow weekday afternoons now. Review collected by and hosted on G2.com.

What do you dislike about RingCentral AI Receptionist (AIR)?

Inventory changes daily for us and keeping AIR's answers matched to what's actually on the shelf means someone has to remember to update it, which honestly slipped for a week once and it confidently told a customer we had something we'd actually sold out of days earlier. Review collected by and hosted on G2.com.

What problems is RingCentral AI Receptionist (AIR) solving and how is that benefiting you?

Freeing up my one employee from answering the same handful of questions on repeat all day has genuinely changed what she gets done during a shift. The syncing gap between real inventory and what AIR knows is a real ongoing responsibility though, not a set it and forget it thing like I'd hoped going in. Review collected by and hosted on G2.com.