# Ringba Reviews **Vendor:** Ringba **Category:** [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking) **Average Rating:** 4.9/5.0 **Total Reviews:** 156 ## About Ringba Ringba is the industry-leading inbound call tracking and analytics platform for businesses, call centers and professional pay per call marketers. Get more ROI than any other platform with Ringba's real-time call routing, ring tree for calls and industry leading analytics. All without contracts, minimums, or overages. To learn more, give us a call at (800) 824-5000 or connect with our team at sales@ringba.com ## Ringba Pros & Cons **What users like:** - Users praise Ringba for its **excellent customer support** , which is always responsive and incredibly helpful with inquiries. (12 reviews) - Users love the **ease of use** of Ringba, mastering it quickly and efficiently for call tracking and reporting. (9 reviews) - Users appreciate the **excellent reporting options** in Ringba, which enhance call campaign management and efficiency. (5 reviews) - Users value the **robust analytics** of Ringba, enhancing decision-making and optimizing marketing efforts effectively. (4 reviews) - Users praise the **ease of use and responsive customer support** of Ringba, making call tracking seamless and efficient. (4 reviews) - Users find the **easy setup** of Ringba incredibly beneficial for transitioning into PPC and managing calls smoothly. (3 reviews) - Users commend Ringba for its **exceptional support** , making transitions and call tracking needs effortlessly manageable. (3 reviews) - Product Versatility (3 reviews) - Speed (3 reviews) - Easy Integrations (2 reviews) **What users dislike:** - Users face a **steep learning curve** with Ringba, especially those who are not very technical or struggle with documentation. (4 reviews) - Users struggle with **inaccurate reporting** due to the lack of automated distribution and unclear documentation. (2 reviews) - Users note **limited options** for features like Ring Groups and tracking numbers, requiring creative workarounds for functionality. (2 reviews) - Users often struggle with **poor documentation** , making it challenging to understand features and extract necessary data. (2 reviews) - Users experience **communication issues** with Ringba, citing long wait times for live chat responses. (1 reviews) - Limited Functionality (1 reviews) - Limited Integration (1 reviews) - Slow Performance (1 reviews) - Users experience **software bugs** with Ringba, affecting features like the ticketing system and report downloads. (1 reviews) ## Ringba Reviews ### 1. Exceptional Support and Lightning-Fast Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Kalvis J. | Media buyer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Ringba?** I love how fast the communication is and how easily any problem gets solved. Even the chat function works great. We’re connected with real professionals who know what they’re doing, and that’s extremely valuable for us. **What do you dislike about Ringba?** I wouldn’t say I disliked anything — it just took a bit of time to get past the initial learning curve, especially for someone not very technical like me. But the team guided me throughout the process, making it easy to learn and improve along the way. **What problems is Ringba solving and how is that benefiting you?** The main challenge was managing call intake and delegating calls to the right buyers, while also syncing all data—conversions, call details, and payouts—with the ad platforms. On top of that, we needed clear performance insights and segmentation to understand what’s working and what needs improvement. ### 2. Ringba is a solid pick for call routing and ping post offers **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff D. | Founder/CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Ringba?** Rignba tends to be the most flexible tool out there. You can make it do anything you need it to do. The options are basically limitless. Customizable options are plentiful, and they provide you the support you need to learn and figure out how to set up campaigns to not just "meet the need" but you can set your business apart if you take the time to learn and use support to help you set it up right the first time. Best part is that it is accurate and precise. I have worked on other platforms that are "missing time" - calls would just go missing, and it was counted as an acceptable deviation - Not on Ringba. You can count on precision. Love the back-end invite ability, which makes it the right tool. **What do you dislike about Ringba?** It gets complicated quickly, so the learning curve is steep. Once you learn it, though, it can be the preferred option because of the things you can do with it. I have found that an easy learning curve and fast implementation isn't always the best choice because it can come with limitations. **What problems is Ringba solving and how is that benefiting you?** The very first problem Ringba solved for me was missing time and missing calls on the other platform I was using. The owner sat down with me and explained why that was happening and how they fixed it, which is what made me a devoted Ringba user. Past that, it seemed like any problem I have run into they alreay had a fix for or went to work and fixed it so fast it is basically bundled into the program. At this point, the problem is learning it all and knowing how to do the thing you need to do. Great they have support to help. ### 3. Easy Setup, Incredible Support, and Great User Community **Rating:** 5.0/5.0 stars **Reviewed by:** andres c. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Ringba?** It was easy to set up, the support has been incredible, and it’s been great working with other users. **What do you dislike about Ringba?** Cost can be a bit on the high side compared to other platforms but by far its the easiest to set up **What problems is Ringba solving and how is that benefiting you?** Ping buyers, add new partners, and run campaigns that are easy to set up. ### 4. Great for Managing Lead Gen Campaigns in One Place **Rating:** 4.5/5.0 stars **Reviewed by:** Mark D. | Operations - Senior III, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2025 **What do you like best about Ringba?** Ringba makes our small team feel “bigger.” The routing function, reporting, and live analytics help our team manage campaigns without needing extra manpower. It’s reliable and makes it way easier to understand which ads or partnres are giving us the best return. **What do you dislike about Ringba?** It would be the initial learning phase to be familiar with the application. Some of the settings and routing options needs additional time to learn, especially when we were just getting started. Once I got used to the layout, it made sense, but those first few days took a bit of effort. **What problems is Ringba solving and how is that benefiting you?** Ringba solves our biggest problem, which was not having clear visibility on where our calls were coming from and which traffic sources were actually converting. ### 5. Best tracking software I've ever used **Rating:** 5.0/5.0 stars **Reviewed by:** Habeeb A. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Ringba?** Ringba is the best call tracking software I have used so far. It is very easy use and does not require technical skill. Its analysis features have made it much easier for me to make informed decisions about my business. I recommend it to other business owners in the PPC industry. **What do you dislike about Ringba?** It takes the live chat about 10-15 minutes to respond. A shorter wait time will be better **What problems is Ringba solving and how is that benefiting you?** Ringba solves Call tracking and it's made it very easy for me to track every calls going out of my agency. No more lost revenue ### 6. User-Friendly and Powerful Reporting with Ringba **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Ringba?** Ringba has been incredibly helpful for reporting, offering a variety of options for routing calls. I also find it very user-friendly, and I've managed to learn a great deal in a short amount of time! **What do you dislike about Ringba?** I don't have any complaints about Ringba. It has been very helpful to me so far. **What problems is Ringba solving and how is that benefiting you?** Ringba has given us a platform that allows us to send a large number of target calls. The foundation is very solid, and everything has been running smoothly overall. While we've encountered a few challenges as we learned to navigate the system, our experience has been positive. Thank you, Ringba! ### 7. outstanding experience by all accounts **Rating:** 5.0/5.0 stars **Reviewed by:** Lara Z. | Manager - Data Analytics, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2024 **What do you like best about Ringba?** Very intuitive interface/ease of use Prompt and helpful support Speed/responsiveness of software So much you can do with it Lots of integration possibilities - not too hard to setup once you understand how it all works. I wish I could do all of my call center setups through Ringba. **What do you dislike about Ringba?** 1) The help files are not the best, but fortunately most of the time I can get my questions answered through support. I would like it if the help files provided more context for why you would want to use different features. And to compare/contrast to other similar features - (for example, pixels , enrichments, rtb posting instructions, integrations, etc.). - (another example - all the MANY different buttons within campaign and other setups - the question mark is a good basic explanation - but would be helpful to have help files with use cases etc. - when you would want to or not want to use different features/settings) 2) no ability to export reports on a schedule. limited functionality for data analysts to extract the information they need with minimal experience setting up APIs/scripts to export. OR help setting up API/scripts to do so. **What problems is Ringba solving and how is that benefiting you?** We have multiple buyers and multiple publishers and it makes it possible to maximize our yield on transferred calls by putting all of the bidding and payment rules together in an intewgrated campaign. I love how we can see our performance so easily with customized views. ### 8. Lorena helped me with a pixel integration. She was extremely insightful as she was helpful. **Rating:** 5.0/5.0 stars **Reviewed by:** Giovanni C. | CEO | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Ringba?** Ringba in my opinion is the complete package. There capabities and services tailor to the industries needs. I have been using the platform for over 8 years and have never found a time that i couldnt do something with them. In addition there team is always helpful and knowlegdeable. Combine this with there outstanding platform and you have the complete package to fill your call tracking needs! **What do you dislike about Ringba?** There is no downside to Ringba, if your in the call space and have ever used Ringba im sure you can relate. **What problems is Ringba solving and how is that benefiting you?** Ringba has simplified call tracking. Being in the space for 8 years i have used other platforms at agencys i have worked with and none have simplified the entire account management process like Ringba has. Im able to follow metircs n the traffic im moving, Im able to pull reports on a dime and im able to cater to my clients integration needs. ### 9. Great Product, Even Better Support **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan W. | Data Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2024 **What do you like best about Ringba?** There is a lot to love about Ringba, but one of the most helpful things has been their easy-to-use support feature. Whenever I have a question about our implementation, I just click their support button and a knowledgable person is connected to me to help answer my question. **What do you dislike about Ringba?** Transparently, some of their extended features (Ring Groups with Simudial, Pixels & Webhooks, etc.) have some limitations. I'm nitpicking, but we have had to get creative with some workarounds and had some things were initially unclear about the functionality. **What problems is Ringba solving and how is that benefiting you?** Ringba helps us ingest and route high-intent calls to clients on a pay-per-call model. ### 10. Support is always very patient and helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Manuel F. | Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Ringba?** It's very convenient to work on, and when you don't know how to do something, support can either explain it or do it for you **What do you dislike about Ringba?** Sometimes it seems to log me off automatically but a simple refresh and we're good to go **What problems is Ringba solving and how is that benefiting you?** It helps me keep track of every call and listen to their recordings in a simple manner ## Ringba Discussions - [What is Ringba used for?](https://www.g2.com/discussions/what-is-ringba-used-for) - 1 comment - [View Ringba pricing details and edition comparison](https://www.g2.com/products/ringba/reviews/ringba-review-726268?section=pricing&secure%5Bexpires_at%5D=2026-05-31+18%3A22%3A48+-0500&secure%5Bsession_id%5D=cd49e5b7-6f00-47d6-aca4-7d65e09f7141&secure%5Btoken%5D=e0391596209bd13d236d9b542bd2faf786a41918f6670c15d57eb6ecfa4955ec&format=llm_user) ## Ringba Integrations - [Convoso](https://www.g2.com/products/convoso/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [GHL](https://www.g2.com/products/ghl/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [TLDCRM](https://www.g2.com/products/tldcrm/reviews) - [WordPress.com](https://www.g2.com/products/wordpress-com/reviews) ## Ringba Features **Phone Number Management** - Local Phone Numbers - Toll-Free Numbers - Port Existing Numbers **Tracking** - Visitor & Keyword Tracking - Dynamic Number Insertion - Multi-Channel Call Attribution **Analytics** - Call Data - Call Recording - Advanced Reporting - Conversation Intelligence **Call Routing** - IVR - Call Scheduling - Geo-Routing **Administration** - Martech Integrations - Privacy, Security, and Compliance - Performance and Reliability **Agentic AI - Inbound Call Tracking** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance ## Top Ringba Alternatives - [CallRail](https://www.g2.com/products/callrail/reviews) - 4.5/5.0 (1,626 reviews) - [Invoca](https://www.g2.com/products/invoca/reviews) - 4.5/5.0 (926 reviews) - [Retreaver](https://www.g2.com/products/retreaver/reviews) - 4.9/5.0 (63 reviews)