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Terri R.

Customer Experience

Mid-Market (51-1000 emp.)

7/26/2021

"Returnly Overview"

4/5

What do you like best about Returnly?

I like that we can process the refund for the customer if it is within the 30 days try-on time. Review collected by and hosted on G2.com.

What do you dislike about Returnly?

I dislike that we can not override as CX when a return is over 30 days. Only a Manager can process these types of returns. Review collected by and hosted on G2.com.

Returnly Reviews & Product Details

With the Returnly App, you get everything you need to automate and manage your returns. Returnly integrates with your Shopify orders and power’s your store’s own self-serve Returns Center. Set your policy, control your brand, and start processing returns giving you time back in the day.

Seller

Affirm

Languages Supported

English

Product Description

Returnly is a Fintech platform that turns returns into repurchases through real-time exchanges and instant order refunds.

Overview by

Alec Burdette

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Returnly Reviews (6)

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Adrian R.

CX Specialist

Small-Business (50 or fewer emp.)

2/8/2024

"Returnly has made it possible to make the returns process EASIER!"

5/5

What do you like best about Returnly?

That our shoppers are able to get their correct size shipped out right away. Customer support is outstanding and very helpful. Review collected by and hosted on G2.com.

What do you dislike about Returnly?

Impementation is not as elementary and simple as we hoped it would be and the number of features are allot to choose from which can be confusing. Review collected by and hosted on G2.com.

Verified User in Warehousing

Small-Business (50 or fewer emp.)

4/4/2023

"Returnly Review"

2/5

What do you like best about Returnly?

Easy to use for customers, simple to navigate as a user on the back end Review collected by and hosted on G2.com.

What do you dislike about Returnly?

We could not charge customers immediately if they returned a product that was in an unacceptable condition/if they even sent it in. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

11/3/2022

"Returnly Review"

2.5/5

What do you like best about Returnly?

It was an improvement to our returns/exchanges process and allowed customers to initiate their own return/exchange in a self-service kind of way. The setup was pretty easy, and the support got back to you quickly when facing any issues. Review collected by and hosted on G2.com.

What do you dislike about Returnly?

The process was occasionally confusing for customers, and the analytics tools didn't provide easy logistics for us to compare. It wasn't as straightforward and seamless as we hoped it would be. Review collected by and hosted on G2.com.

Rachel B.

Customer Experience Trainer

Mid-Market (51-1000 emp.)

6/2/2021

"New Tool, Room for Improvement but Works Well"

4/5

What do you like best about Returnly?

I like the easy flow that our customers move through when setting up a Return or Exchange. The visuals are beneficial for the customer to determine which order and/or item they want to return/exchange. I also love the idea of the Instant Credit option when setting up returns, as Instant Credit allows us to win back a customer. Review collected by and hosted on G2.com.

What do you dislike about Returnly?

As this is a newer tool, there is still room for development. It would be ideal if our customers could set up an exchange on an existing exchange order. It would also be nice for our customers to have the ability to choose a different shade or style during the exchange process. Review collected by and hosted on G2.com.

What problems is Returnly solving and how is that benefiting you?

We have seen more customers repurchasing on our website when they are offered Instant Credit after setting up a Return. Additionally, we have a more effortless flow for the customer to set up a return or exchange. Lastly, with Returnly when a customer sets up an exchange, it will automatically send out the new item to the customer. Using Returnly has increased customer satisfaction as they receive that new item quicker and then can send their original item back without an intense amount of pressure. Returnly also will handle instances when customers do not return the original items back to us and will send them an invoice if they do not send the original items back, Review collected by and hosted on G2.com.

Verified User in Consumer Goods

Mid-Market (51-1000 emp.)

8/26/2021

"Overall great but some issues"

3/5

What do you like best about Returnly?

automated and easy for customers to process on own Review collected by and hosted on G2.com.

What do you dislike about Returnly?

for a while, emails would send to customers and you did not have the option not to send Review collected by and hosted on G2.com.

Ekaterina S.

Business Analyst

Apparel & Fashion

Mid-Market (51-1000 emp.)

3/15/2019

"This is very robust return management software integrated with your eCommerce platform"

4/5

What do you like best about Returnly?

I like Returnly because it allows customers to manage their returns online without involving a customer service component. It can be tailored to your needs.

It's a thought-through software that was developed considering multiple scenarios that customers can encounter during generation of return labels. Review collected by and hosted on G2.com.

What do you dislike about Returnly?

I dislike the fact that I have to rely on thier support team to do any setup with Shipping carrier. And also it can be integrated with just one shipping carrier, and not multiple. Review collected by and hosted on G2.com.