G2

Rachel B.

Customer Experience Trainer

Mid-Market (51-1000 emp.)

6/2/2021

"New Tool, Room for Improvement but Works Well"

4/5

What do you like best about Returnly?

I like the easy flow that our customers move through when setting up a Return or Exchange. The visuals are beneficial for the customer to determine which order and/or item they want to return/exchange. I also love the idea of the Instant Credit option when setting up returns, as Instant Credit allows us to win back a customer. Review collected by and hosted on G2.com.

What do you dislike about Returnly?

As this is a newer tool, there is still room for development. It would be ideal if our customers could set up an exchange on an existing exchange order. It would also be nice for our customers to have the ability to choose a different shade or style during the exchange process. Review collected by and hosted on G2.com.

What problems is Returnly solving and how is that benefiting you?

We have seen more customers repurchasing on our website when they are offered Instant Credit after setting up a Return. Additionally, we have a more effortless flow for the customer to set up a return or exchange. Lastly, with Returnly when a customer sets up an exchange, it will automatically send out the new item to the customer. Using Returnly has increased customer satisfaction as they receive that new item quicker and then can send their original item back without an intense amount of pressure. Returnly also will handle instances when customers do not return the original items back to us and will send them an invoice if they do not send the original items back. Review collected by and hosted on G2.com.