G2

SANIELYN O.

CUSTOMER SERVICE REPRESENTATIVE

Mid-Market (51-1000 emp.)

10/29/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"Build and Deploy Realistic AI Voice Agents Fast with Retell AI"

5/5

What do you like best about Retell AI?

Retell AI stands out for enabling me to build and deploy realistic AI voice agents quickly, with minimal development effort. The platform delivers high-quality conversational voice interactions, dependable call handling, and smooth integrations with existing systems. I particularly appreciate how straightforward it is to create, test, and refine voice workflows while still keeping conversations natural-sounding. The real-time analytics and call insights are also genuinely useful for improving performance and the overall customer experience, without needing extensive technical expertise. Review collected by and hosted on G2.com.

What do you dislike about Retell AI?

Pricing can be hard to predict once you start scaling. Costs are often usage-based and billed per minute, and extra components like telephony, LLMs, and voice providers can quickly add to the overall total. Review collected by and hosted on G2.com.

What problems is Retell AI solving and how is that benefiting you?

Retell AI addresses the challenge of managing high volumes of customer interactions efficiently while still maintaining a consistent customer experience. It automates routine phone conversations, delivers instant responses, routes inquiries to the right resources, and escalates more complex issues with full context when human support is needed. As a result, it can reduce wait times, improve support availability, and help ensure customers receive timely assistance. Review collected by and hosted on G2.com.