G2

Samantha R.

Digital Marketing Manager

Enterprise (> 1000 emp.)

4/6/2026

"Takes the Stress Out of Managing Social Conversations at Scale"

5/5

What do you like best about Respondology?

What I like best about Respondology is how it takes the stress out of managing social conversations at scale. The ability to automatically monitor and filter comments—especially by hiding negative or harmful ones—helps keep our brand presence positive without requiring constant manual oversight. It also feels like the platform is always evolving; they consistently roll out new features based on real user needs, which makes it clear they’re listening and committed to improving the experience. Review collected by and hosted on G2.com.

What do you dislike about Respondology?

I'm not as in tune with the dashboard and I'm fairly unfamiliar with how to adjust keywords within the platform. With that being said, the team is very responsive and willing to help adjust when needed. I also wish there was a way to automate performance reporting for more consistent leadership shareouts, to help prove the ROI of the partnership. Review collected by and hosted on G2.com.

What problems is Respondology solving and how is that benefiting you?

1. Overwhelming comment volume: As a brand with a fairly large following across multiple channels it can be hard to manually review everything in real time.

2. Negative or harmful content: Spam, offensive language, or hostile comments could damage our brand perception if they stay visible too long.

3. Time and resource drain: Manually moderating comments takes a lot of time from our small social team. Review collected by and hosted on G2.com.