G2

Paul E.

Managing Partner

Small-Business (50 or fewer emp.)

7/5/2026

"Sleek UI, Fast Onboarding, and AI Agents That Drive Real Sales"

5/5

What do you like best about respond.io?

First of all, the UI is sleek and easy to figure out. My many different channels have been easy to connect from the beginning. The site has been live and we have not had site downtime or trouble in the 3 months we have used the product. The pricing is completely fair and through the platfrom we have been able to convert multiple leads to sales leading to our best performing month ever as a company.

Respond.io onboarded us quickly and also quickly scheduled a technical call when we needed further support.

The AI agents where easy to set up and have been life savers. They buy us time responding intelligently to leads until our team of salespeople can step in for a deeper conservation. Review collected by and hosted on G2.com.

What do you dislike about respond.io?

The way leads are organized in the inbox was frustrating at first. When I respond to a lead, that conversation shifts to a different spot in the inbox, which makes it harder to keep track of what came in when. I think it would work better with more of an email-style order, where leads stay organized by the order they arrive.

I’m sure more features, like additional organization options, will be available in the future. Review collected by and hosted on G2.com.

What problems is respond.io solving and how is that benefiting you?

We were getting leads from many different channels and needed one place where multiple salespeople could respond to all of them. One amazing, unexpected bonus was the AI agents. I was looking for something along these lines, but I didn’t realize how powerful they would be with respond.io.

Now we are able to capture all leads in one place, buy time for our small team to respond by leveraging the AI agents, and follow up with leads well across multiple platforms. Review collected by and hosted on G2.com.

Response from Ryan Tan Jit Ming of respond.io

edit

Great to hear the AI Agents ended up doing real work, buying time until your team could step in, on top of a smooth onboarding and quick support experience. On the inbox order, there are a few ways to sort and filter conversations that might get closer to what you're after. Our support team can walk you through the options at https://respond.io/contact, and if none of them fit, you can raise it as a feature request at https://roadmap.respond.io.