SC

Samantha C.

Director of Sales

Mid-Market (51-1000 emp.)

4/20/2021

"Excellent Experience - for company and for guests"

4.5/5

What do you like best about ResNexus?

ResNexus has had top notch customer support, in particular Lena Fleming, who has assited us with our initial set up and has provided training on how to really take our property to the next level using this software. The month to month contract with affordable price point made it easier to make the leap without feeling too nervous. The ease of use for our employees and guests looking to stay with us has been extremely helpful in the transition! From the first presentation we could see how user friendly the system was and how easy it would be to get our staff on board with using new software. Review collected by and hosted on G2.com.

What do you dislike about ResNexus?

At this time we don't have anything notable to write regarding dislikes.We are eager to continue learning how ResNexus can support our seasonal camping and glamping rentals at Blue Mountain Resort. One thing that might be helpful for our situation would be an embed tool rather than a link to the booking engine. Review collected by and hosted on G2.com.

Recommendations to others considering ResNexus:

I would highly recommend ResNexus especially if feel the products you are offering might be slightly complicated or "different" than your traditional hotel room set up. Their customer service team is incredible at making the system work for you and beyond. Review collected by and hosted on G2.com.

What problems is ResNexus solving and how is that benefiting you?

Primarily, we needed an easy way for guests to book a stay with us - and an easy way for our employees to know who was coming, when, where they were staying, for how long, etc. This solves all of these issues. It has added the functionality of improving our internal communication to housekeeping staff, security staff, etc. We are excited to utilize the texting feature for more upselling to guests who are on site - letting them know about yoga classes or specials at our restuarants. The ability to email welcome emails, thank you emails as well as text messaging prior to and after check in will really help the properyt as a whole run smoother. It will give a central point of contact for guests that will be accessible to them throughout their stay. Review collected by and hosted on G2.com.

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4.5 out of 5 · Verified reviews from real users

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