I love the transparency it gives me with my residents and the engagement it has created. I now have clearer visibility into day-to-day operations, along with better communication and engagement with “silent” tenants who typically don’t speak up. The maintenance reports have also been a big help in understanding how my team operates—highlighting strengths and weaknesses, showing how effectively work orders are completed, and capturing tenant responses.

Delinquency follow up helped us with reducing our follow up, and answer ledgers question so tenant feel better with making payments. Review collected by and hosted on G2.com.

The login process has been frustrating. For example, it’s currently requiring me to reset my password, but I’m not receiving the reset email.

Other than that, I don’t think there’s anything specific that I dislike. I think the system has been improving over time, and the reporting has gotten better as well. Reporting is an area I’m especially interested in, and I’d like to see how much more it continues to improve so the data becomes even more accessible and easier to read. Review collected by and hosted on G2.com.