The biggest thing for us is that it actually gets our clients to write reviews. Before ReputationStacker we would close a case and ask the client to write a review, but not really follow up. Now ReputationStacker does that for us automatically. We also get better/longer reviews than we used to, not just a star rating and a sentence. Clients will talk about whether the attorney kept them informed, explained things clearly, etc. Those are the specific comments I want a potential new client to see. Review collected by and hosted on G2.com.
It would be nice if there were a few more options for customizing reports for our different practice groups. Review collected by and hosted on G2.com.