G2

Dean C.

Marketing Coordinator

Small-Business (50 or fewer emp.)

10/13/2026

"Automation and Sentiment Analysis That Streamlined Our Review Process"

5/5

What do you like best about ReputationStacker?

What I like is that it solves a few different problems without feeling complicated. We wanted more reviews, but the bigger issue was that our process was inconsistent. Some people were great about following up with customers and some almost never did it. Once the requests were automated, that stopped being something I had to keep reminding everyone about. I also use the review monitoring quite a bit because I don't want to bounce around between different sites just to see what came in. The sentiment analysis is probably the feature I've grown to appreciate the most. It helps me tell the difference between a one-off complaint and something we should actually be paying attention to. We've caught a few recurring themes that ended up being useful in staff meetings. Review collected by and hosted on G2.com.

What do you dislike about ReputationStacker?

If I'm being picky, there were a couple areas where I wasn't sure what I should be looking at when we first started, but that was more about learning the system than anything being wrong with it. Review collected by and hosted on G2.com.

What problems is ReputationStacker solving and how is that benefiting you?

Overall working with ReputationStacker has been excellent. The review side has become much more consistent and I don't have to spend any time following up with staff about whether requests were sent. I also feel like we're making better use of the comments people leave instead of just watching the star count. We have changed how we handle a few things internally after seeing the same feedback come up several times. The AI-generated responses have been useful too because they don't come across like canned customer service language. Review collected by and hosted on G2.com.