G2

Kevin B.

Director of Operations

Mid-Market (51-1000 emp.)

9/28/2026

"Real-Time Visibility Across Locations with Comprehensive Review Tracking"

5/5

What do you like best about ReputationStacker?

I like being able to see whats happening across all of our locations without having to depend on each manager to send updates. I can look at our reviews, see what clients are saying, and quickly get a feel for whether something that's an issue is isolated or starting to become a pattern. That has been especially helpful with things like front desk interactions, appointment flow, staff communication, and follow-up after treatments. The automatic review emails and texts also take a lot of pressure off the teams because they don’t have to remember to ask every client themselves. I also use the comparison reports when I’m comparing locations or trying to figure out why one site seems to be getting better feedback than another. It gives me something more useful to work with than just looking at the overall star rating. Review collected by and hosted on G2.com.

What do you dislike about ReputationStacker?

There are definitely parts of the platform I use more than others, but overall there isn’t really anything I dislike about it. It’s been a positive experience for me, even if I naturally gravitate toward certain features more than the rest. Review collected by and hosted on G2.com.

What problems is ReputationStacker solving and how is that benefiting you?

It has been very useful for managing a business with multiple locations because it gives me a clear picture of the client experience across the company. If the same issue starts showing up at one location, I can usually catch it early and talk with that manager before it turns into a bigger problem. On the other side, it also helps us see what certain teams are doing really well so we can share that with the other locations. The AI review responses have been great too. They’re professional, thoughtful, and appropriate for the type of communication we want associated with our brand. Review collected by and hosted on G2.com.