G2

Natalie G.

Community Marketing Manager

Small-Business (50 or fewer emp.)

9/10/2026

"Automation That Tripled Our Reviews and Made Feedback Actionable"

5/5

What do you like best about ReputationStacker?

Honestly the automation is the biggest thing. We used to have these big pushes where everybody would remember to ask customers for reviews for two weeks, then a month later nobody was doing it anymore. That problem basically disappeared once we got ReputationStacker running. Our review volume more than tripled compared to where we were last year. What surprised me though was how much we ended up using the actual customer feedback. We noticed multiple customers mentioning that our follow-up communication was confusing. Nobody internally thought it was an issue. We changed two of our emails and the complaints about it dropped a lot over the next couple months. The AI review responses are pretty impressive too. I expected cheesy robot answers, but they sound like something one of us would actually write. Review collected by and hosted on G2.com.

What do you dislike about ReputationStacker?

I can't think of anything that has been a problem. Review collected by and hosted on G2.com.

What problems is ReputationStacker solving and how is that benefiting you?

It's become one of those programs that quietly runs in the background and does its job. We went from getting around 20 customer reviews during an average month to usually getting somewhere between 65 and 80. I don't have someone on my team spending hours chasing people anymore either. The other benefit is that we're actually learning something from the responses. The sentiment tools make it much easier to tell whether an issue is happening repeatedly or if one person just had a bad experience. That's been really helpful when deciding what deserves our attention. Review collected by and hosted on G2.com.