AA
Verified User in Apparel & Fashion
Small-Business (50 or fewer emp.)
"High-Standard Customer Service AI with Rapid Innovation and Strong ROI"
What do you like best about Rep AI?
The high standard that Rep AI achieves with their AI model for customer service, combined with the rapid development and rollout of new capabilities. Additionally, they are easily accessible to us as a customer and proactively help us think about how to further customize the tooling so that it aligns even better with our needs. We have achieved strong ROI gains on both extra revenue and customer service. Review collected by and hosted on G2.com.
What do you dislike about Rep AI?
The customization options for the chatbot are still limited and affect the consistency of our branding. Review collected by and hosted on G2.com.