I love Rentvine for its custom fields and the level of detail I can add to tenants, owners, and properties. It allows us to capture crucial information for our business, like inspection dates, which was previously scattered across Google Sheets. This centralization is really helpful for reporting and visibility. I also appreciate the initial setup and onboarding process, as the team who presented the demo and guided us were extremely great. We switched from AppFolio to Rentvine primarily due to customer service and operation costs, and the experience has been positive so far. Review collected by and hosted on G2.com.

Accounting has been the rougher edge of the experience. We had an owner payment on one of our properties get misprocessed—the system distributed the prepaid rent to the owner instead of applying it toward a lease fee bill, which left the account with a negative balance of a few thousand dollars. The issue was compounded by a lease start date conflict that had different dates on file. I really don't understand how it happened, but having an 'undo' option or a mechanism to catch such errors would be helpful. Maybe a period of time, like an hour or two, where we can still address it before the change is final. Review collected by and hosted on G2.com.