G2

Russell L.

Assistant United States Attorney

Small-Business (50 or fewer emp.)

6/15/2020

"The best customer service I have ever experienced - period."

5/5

What do you like best about RentRedi?

I love their best-in-class customer service. I've never experienced anything like it. Read the review to see exactly what I mean but suffice it to say RentRedi is like the Bugatti of customer service. I mean, one of the founders of the company called me a couple months into using the application just to see how I was enjoying the application and if there was anything they could do to make my experience better. Hand to god. I mean, I can't seem to get a person on the phone when I call these billion dollar tech companies but at Rent Redi, one of the founders is taking time out of his day to call a few customers to check in on them. Beat that Amazon! Review collected by and hosted on G2.com.

What do you dislike about RentRedi?

I haven't had any real complaints but if I had to nitpick, I would say that it was a bit cumbersome to set up. Not difficult….just had to take some time to enter a lot of information. Review collected by and hosted on G2.com.

Recommendations to others considering RentRedi:

I am a property owner like many of you reading this review. I am not being compensated in any way for writing this review. In fact, I'm normally the guy writing negative reviews because I generally find those more helpful (I don't particularly trust good reviews because they can be bought and paid for). I am taking the time to write this review because I have genuinely found their product helpful and their customer service second to none. As a guy who only owns seven rental properties, RentRedi undoubtedly has much larger clients. Despite being one of their smaller clients, I still feel like I receive the royal treatment. I cannot stress enough how great RentRedi is at customer service. This is important to me because switching to a new software is always stressful. They made the transition painless. The setup was a cinch and my tenants have told me they like the online pay. I've used the software to list properties, vet potential tenants (background, credit, etc.), send notifications, set up late payments, and get videos for repair issues. Simply put, I love this company. And you will too. Give them a chance. Heck, do it just to experience their customer service. They are freakishly good. Review collected by and hosted on G2.com.

What problems is RentRedi solving and how is that benefiting you?

Intuitive and comprehensive platform has really helped me streamline management. I list vacancies through RentRedi, which in turn posts the listing on multiple sites. My tenants love paying online and reporting repairs through the app. I also like the push notifications that I can create. It really helps me stay organized with multiple properties. Review collected by and hosted on G2.com.