MK Michael K. Director of Ecommerce Mid-Market (51-1000 emp.) 3/1/2020 "Allowed us to grow our business and improve technology on our website" 4.5/5 What do you like best about Reflektion? Full page search and preview search are light-years ahead of the search function we had built into our website previously. Not only do they personalize based on activity on the site, but there is a ton of customization available and this feature has really grown our business. Just having the preview search populate with best sellers when you click on it (but do not enter any text) has had a positive lift. On top of that, the automated (and dynamic) product recommendations on product pages and other modules has made it much easier to merchandise on our site and in emails. Before we were doing everything manually, and it was static. Review collected by and hosted on G2.com. What do you dislike about Reflektion? We've had a bit of turnover on our account reps. Although that is to be expected from companies in this space, more continuity with our support team would be preferred. Of course, we wish the service was cheaper, but it's had a positive return on investment, so we can't complain (too much). Review collected by and hosted on G2.com. Recommendations to others considering Reflektion: Keep an eye on the software during deployment and testing, you may have to make some changes based on your business module. Review collected by and hosted on G2.com. What problems is Reflektion solving and how is that benefiting you? Reflektion has allowed us to bring personalization to our website, which we did not have previously. It has also enhanced our search capabilities and automated all product recommendations (before, these were manual and static unless we made an effort to update them). It also allowed us to add personalized modules in broadcast and transactional email; before, these were either static or did not exist. Review collected by and hosted on G2.com. Show More Rating Updated (3/1/2022) Validated ReviewerSource: Organic See what 23 reviewers think of Reflektion 4.4 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/reflektion/reviews)