G2

Verified User in Consumer Goods

Small-Business (50 or fewer emp.)

5/19/2022

"Efficient Subscription Management with Growing Reporting Features"

4/5

What do you like best about Recurly?

I enjoy how Recurly effectively charges customers on their specified billing date or cycle, which helps in maintaining a seamless billing process. The ability to update payments with just one click is incredibly beneficial in reducing churn, ensuring that customers can manage their subscriptions efficiently without hassle. Recurly's easy user interface makes navigating the platform straightforward, allowing me to perform most changes on my own without needing additional support. I appreciate that Recurly continues to enhance its reporting capabilities, providing me with more tools to analyze and optimize performance. Overall, the combination of these features significantly eases subscription management and improves overall customer satisfaction. Review collected by and hosted on G2.com.

What do you dislike about Recurly?

I find the acquisition flow reporting with Recurly problematic. Additionally, the $0 authorizations do not function as expected, which can be frustrating. When encountering a peculiar bug or issue, resolving it tends to be challenging, possibly due to insufficient support or complicated processes. Review collected by and hosted on G2.com.

Recommendations to others considering Recurly:

Although they don't offer quite as many integrations as other subscription services, they are affordable and do offer valuable analytics. Their customer support team is also more helpful than others we have used in the past. Review collected by and hosted on G2.com.

What problems is Recurly solving and how is that benefiting you?

I find Recurly efficiently charges customers on their billing dates, reduces churn with 1-click payment updates, and offers an easy interface for self-managed changes. Review collected by and hosted on G2.com.

Response from Cinnamon Perryman of Recurly

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We appreciate your review, thank you. Recurly works with customers worldwide, enabling the full subscriber lifecycle; and we especially love celebrating with our customers. Please continue to communicate ideas for improvement - such as key integration like ApplePay and others - through support@recurly.com. We are listening!