![Adeola O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adeola O.")
AO

Adeola O.

CX/CS Lead

Mid-Market (51-1000 emp.)

7/14/2026

"Recurly Streamlines Billing with a More Consistent Client Experience"

4.5/5

What do you like best about Recurly?

One of the biggest benefits of Recurly has been the improved client experience. Automated receipts, renewal processing, and payment notifications provide consistency and reduce administrative burden for both clients and staff. The platform has allowed our team to spend less time on manual billing tasks and more time supporting our clients.

Also, support is very responsive in helping us when there are any concerns, as implementation comes with questions and adjustments. Review collected by and hosted on G2.com.

What do you dislike about Recurly?

One area for improvement is how account names are represented in reporting. Currently, reports identify the billing name rather than the individual subscription or account owner. For organizations like ours, where one person may pay for multiple family members, this makes reporting and reconciliation challenging. It would be valuable to have the option to report on both the billing contact and the subscribed client/account owner. Review collected by and hosted on G2.com.

What problems is Recurly solving and how is that benefiting you?

Recurly has transformed what was previously a highly manual subscription process into an automated, standardized workflow. It has improved operational efficiency, reduced administrative effort, enhanced the client billing experience, and provided a scalable platform that supports growth across multiple clinics. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: Seller invite

See what 220 reviewers think of Recurly

4.1 out of 5 · Verified reviews from real users

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