While the platform is extremely flexible and modern with built-in tools and AI to support synthesis, the best part is actually how supportive their team members are of clients.

I just had the pleasure of partnering with Kate, our Services Consultant from Recollective. Kate was incredible. She was extremely responsive, helpful, and efficient. She also rolled with our ever-moving launch dates and supported the team as we quickly had to spin up a second board to account for a companion study. We cannot thank Kate enough!

The support didn't stop at Kate, but Emma, our Account Manager, is an incredible partner. She’s quick to help find the right solution for us and also so flexible in supporting our needs. Thank you, Emma!” Review collected by and hosted on G2.com.

The invoicing process can be a bit cumbersome. Currently they invoice licenses and support separately, in addition to any added costs accrued. It would be nice to hold until the end of the project and invoice at once. Review collected by and hosted on G2.com.