![Erin K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erin K.")
EK

Erin K.

Senior Principal, Customer Experience Strategy and Service Strategy

Enterprise (\> 1000 emp.)

4/22/2026

"Flexible, Modern Platform Backed by an Exceptionally Supportive Team"

5/5

What do you like best about Recollective?

While the platform is extremely flexible and modern with built-in tools and AI to support synthesis, the best part is actually how supportive their team members are of clients.

I just had the pleasure of partnering with Kate, our Services Consultant from Recollective. Kate was incredible. She was extremely responsive, helpful, and efficient. She also rolled with our ever-moving launch dates and supported the team as we quickly had to spin up a second board to account for a companion study. We cannot thank Kate enough!

The support didn't stop at Kate, but Emma, our Account Manager, is an incredible partner. She’s quick to help find the right solution for us and also so flexible in supporting our needs. Thank you, Emma!” Review collected by and hosted on G2.com.

What do you dislike about Recollective?

The invoicing process can be a bit cumbersome. Currently they invoice licenses and support separately, in addition to any added costs accrued. It would be nice to hold until the end of the project and invoice at once. Review collected by and hosted on G2.com.

What problems is Recollective solving and how is that benefiting you?

Recollective was the lynchpin tool for us to execute highly compelling research. Additionally, they were able to clone the study so we could spin up a companion one without much effort at all. They are a breeze to work with! Review collected by and hosted on G2.com.

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4.5 out of 5 · Verified reviews from real users

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