My favorite part is how easy it is to make changes to the website itself. The CRM platform takes some time to get used to, but once it’s set up and you understand how it works, it’s truly saving us hours compared to our old service provider. The staff is also super nice, which is really important to me. Review collected by and hosted on G2.com.
It has been sometimes difficult when creating tickets, it is not so much about the support itself, but it is just as usual in the workforce some situations or wishes are difficult to explain by writing, I honestly support the idea that sometimes a quick meeting could be saving time for us all and avoid misunderstandings Review collected by and hosted on G2.com.
Thank you for taking the time to leave such a detailed review. It is good to hear the Stripe integration has resolved the credit card and manual bank transfer issues you were dealing with previously. Removing that administrative burden is exactly what the payments module is designed to do, so not a single case since you moved across is a strong result.
Your feedback on ticket creation is well made, and we agree. Some requirements are far easier to demonstrate than to describe in writing. If a ticket is proving difficult to explain, please note that in the ticket and ask for a call, and the team will arrange a short screen share rather than continuing the conversation in writing. A ten minute call is often the quicker route for everyone.
We will also pass on your comments about the team. Thank you again for the feedback.