G2

Michelle N.

ABM Team Lead

Small-Business (50 or fewer emp.)

10/22/2026

"The gift that keep GIVING"

5/5

What do you like best about Reachdesk?

We’ve been really happy with Reachdesk! The support team is great, and Lauren (our CSM) in particular has been amazing. We’ve thrown a lot of requests and questions her way, some of them pretty specific, and she’s always quick to respond and genuinely goes out of her way to help. It makes a big difference knowing there’s someone reliable on the other end.

The platform is intuitive and easy to navigate, so the team got up to speed really quickly without needing much hand-holding. However in saying that, onboarding was a great experience. Sending gifts is simple and doesn’t eat up a lot of time, which is exactly what we need to ensure we're efficient.

There's a good range of gifting options for Europe and the UK, so it’s easy to find something that feels thoughtful and right for each person. And we love that the fees are upfront. No hidden costs or surprises, which makes budgeting and planning campaigns so much easier! Review collected by and hosted on G2.com.

What do you dislike about Reachdesk?

Honestly, there’s not much to dislike! The only thing we’d love to see is more gifting options in APAC, especially across Asia. We’re growing our presence in the region, so having a wider range of local gifts would be a big help. A warehouse in Asia would be helpful too, as it would make sending gifts faster and easier for our teams and customers over there. Review collected by and hosted on G2.com.

What problems is Reachdesk solving and how is that benefiting you?

Before Reachdesk, sending gifts was a really manual process for us. There was a lot of back and forth, chasing details and coordinating sends, which took up time we’d much rather spend on strategy and creative work.

Now with triggered campaigns, we set the campaign up and send it to the Sales team, they add who they’d like to gift, and Reachdesk takes care of the rest. It’s given our sales team more ownership over their gifting while taking the admin off our plates. We can deliver a consistent, thoughtful experience to our customers

The insights have been a big win too. We can easily see what’s been sent, who’s engaged and how gifts are landing, which helps us understand what’s actually working. Being able to tie gifting back to pipeline and ROI means we’re not just sending gifts and hoping for the best. We can show the impact to the wider business and make smarter decisions about where to invest next. Review collected by and hosted on G2.com.