G2

Michael W.

Director of E-Commerce

Small-Business (50 or fewer emp.)

3/28/2019

"Very happy with the results"

5/5

What do you like best about RaveCapture?

The system collects tons of content. Reviews, photos, videos, QA. Our review response rate is 22%. It's automated so I don't have to spend time on it. The Instagram curation is nice too, as well as the Google Shopping integration.

Support is really good: live chat answers very quickly. The widgets that go on your site are very fast. Review collected by and hosted on G2.com.

What do you dislike about RaveCapture?

Wish there were more widget layout display options. Wish it had Zapier integration but I'm told its in the works. Review collected by and hosted on G2.com.

Recommendations to others considering RaveCapture:

Offer coupons in exchange for photos (or award points through Lootly loyalty), then tell them about it in the review email subject line and body. It massively increases the amount of photo submissions you get. Doing this really boosted our photo collection rate. Also: take advantage of their design team... they will customize the widget CSS however you want to match your site. Review collected by and hosted on G2.com.

What problems is RaveCapture solving and how is that benefiting you?

Trying to collect UGC (user generated content). TrustSpot is the best app we've tried for this use case that didn't want $1000 per month. The benefits are greatly increased conversion rate and sales, as well as Google Shopping CTR increases. Review collected by and hosted on G2.com.