I like that Ratio is our financing partner for long contract deals. It helps us lock clients in a long-term contract and provides the luxury of getting a lump sum amount together. The quick and smooth onboarding with less to none documentation is beneficial, both for our company and convenient for the customers as well. Compared to our other financing partners, I like Ratio the most. Review collected by and hosted on G2.com.
The customer service hasn't been top notch. Sometimes, customers complain that it's very difficult to connect with someone at Ratio for billing problems. Review collected by and hosted on G2.com.
Hi Khizar,
Thank you so much for taking the time to share your experience! We’re thrilled to hear that Ratio is helping you secure those long-term deals and that the upfront lump sum payments are providing the liquidity your team needs. We work hard to keep our onboarding process as "paperwork-light" as possible, so it’s great to know that is making life easier for both you and your customers.
I also truly appreciate your candid feedback regarding our customer service. Hearing that your clients have had difficulty connecting with us for billing issues is something we take very seriously. I’m sharing your comments directly with our support leadership to ensure we streamline those communication channels and provide the "top-notch" service you expect from us.
We’re happy to be your preferred financing partner!
Best,
Gus Guida
Ratio Team