G2

R. A.

Vice President, Enterprise Practice

Mid-Market (51-1000 emp.)

3/5/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Our Views on VirtualViewer"

4.5/5

What do you like best about RasterMaster SDK?

We OEM VirtualViewer into our case management platform. I can summarize what we like into 3 main points: 1) Support for a large number of file formats, 2) technology is web based and so no install is required, and 3) customer service and support is outstanding. Review collected by and hosted on G2.com.

What do you dislike about RasterMaster SDK?

The solution is meant to be used out-of-the-box, which works great for us. Some folks may want to customize it which is fine, but not meant to do extensively (neither should it). Review collected by and hosted on G2.com.

What problems is RasterMaster SDK solving and how is that benefiting you?

One of the solutions we use the viewer is for our FOIA (freedom information act) solution. Part of the process is to review documents (by viewing them), redacting some content, and also include exemption codes that virtually get affixed on the redacted areas. Exemption codes are reasons as to why something gets redacted. Furthermore, we can redact PII or any formatted text automatically. This is because of the embedded search capability in the app. Also, as mentioned previously, the multiple file format support is key in solutions such as FOIA. The last point I mention is the general annotation functionality, which our customers use extensively in our legal case management solution. Review collected by and hosted on G2.com.