G2

James B.

Head of Practice - AI and Automation

Mid-Market (51-1000 emp.)

9/1/2026

"Rich Visual Engagement with Versatile Avatars"

4.5/5

Describe the project or task Rapport helped with:

Rapport offers a unique platform for creating and managing avatars that enhance user interaction. Its intuitive interface and robust features make it an ideal choice for businesses looking to innovate their customer engagement strategies. Review collected by and hosted on G2.com.

What do you like best about Rapport?

I love the quality and backstory of Rapport, especially knowing it was spun out of speech graphics in the gaming industry; it really shines through in the avatars. The facial expressions, realness, and engaging animations provide a fantastic experience. I think the avatars are a game-changer, offering something other AI characters lack—intelligent and real-time interaction that adapts to the user's mood, be it enthusiastic or more subdued. I also appreciate that Rapport is easy to use and quick to set up, with a straightforward integration process. The platform's sandbox environment is great for experimenting with characters, and the simplified pricing makes a strong commercial case for using it. I also have to mention the positive differentiation Rapport gives us, enhancing visual engagement beyond typical chatbot experiences. Review collected by and hosted on G2.com.

What do you dislike about Rapport?

Nothing specifically to do with Rapport but I wish there were more easy to use avatar model builders fun order to create a wider range of characters Review collected by and hosted on G2.com.

Recommendations to others considering Rapport:

To maximize the potential of Rapport, consider integrating it into various customer touchpoints, such as websites, mobile apps, and social media platforms. This will not only enhance user engagement but also provide a consistent and interactive experience across all channels. Review collected by and hosted on G2.com.

What problems is Rapport solving and how is that benefiting you?

I use Rapport to enhance engagements and differentiate from faceless chatbots, providing visual and richer interactions with avatars in marketing and customer service contexts. Review collected by and hosted on G2.com.