Kevin L., the Cloud Solutions Architect, was great to work with and always provided a variety of options. The original team did a great job transitioning us and providing support. RapidScale helps me maintain a secure and reliable IT environment without my internal team having to manage every piece of it. It reduces the day-to-day burden, patches overnight, and helps us stay current with security. I value the technical expertise of the solutions architects, their responsiveness, and the notifications about actions on both sides for patching and decision-making. I also value being able to reach engineers who are experts in their area and plan for the future with a team, since my internal team is just me. Review collected by and hosted on G2.com.
I’d like the billing process to be easier to understand and manage, since it has become more difficult than it was in the past. I also find it harder to reach technical resources. I used to be able to speak with an engineer more easily, but now I have to go through entry-level support first, which wastes time. I only escalate tickets when I need higher-level support, since my internal team handles 95% of help desk tickets. Review collected by and hosted on G2.com.
Thank you for sharing such detailed feedback. It's especially meaningful to hear that our team has helped you manage a wide range of responsibilities as a one-person IT department.
We're glad our engineers, cybersecurity services, and infrastructure management support have provided both peace of mind and the flexibility to keep your focus on other priorities. It's also great to hear that our communication, overnight maintenance work, and practical approach to planning have added value along the way.
We appreciate your comments regarding the support process as well. Feedback like this helps us better understand how we can improve the experience for clients with dedicated IT resources. Thank you for trusting RapidScale with your environment.