G2

Kseniya K.

Research Operations Specialist

Enterprise (> 1000 emp.)

12/16/2025

"Rally helping us democratize and streamline research"

4.5/5

What do you like best about Rally UXR?

Rally is helping us lay a foundation for a strong research democratization program across our organization. With many PMs, designers and researchers doing research, we've been able to scale and streamline our processes with less hands-on support from our very small Research Operations team.

A few of the main pros of Rally have been:

1) tool consolidation - instead of onboarding stakeholders to 4-5 different tools, we can now easily onboard them to ONE tool that supports customer outreach, screening, scheduling, incentive payment all in one place;

2) governance - the ability to build templates, set contact limits, and create very specific role permissions has enabled us to have a stronger research process with less oversight;

3) connection to an external panel - we have loved tapping into Respondent participants directly from Rally and appreciate how easy it is for our stakeholders to run their projects with proxy customers;

4) the Rally team has been fantastic to work with, they are always extremely responsive and give real solutions to any obstacles we've had - they have been an incredible partner for us. Review collected by and hosted on G2.com.

What do you dislike about Rally UXR?

Our company has a very mature Research Ops practice so for us, it was a bigger lift to transition into Rally. For example, we were using TangoCard for our incentive platform and had to transition to Tremendous for Rally. Or using Qualtrics for our panel opt-in form and moving over to Rally's form.There's nothing we're disliking, just some growing pains as we rethink our workflows and adjust to using a new tool. Review collected by and hosted on G2.com.

What problems is Rally UXR solving and how is that benefiting you?

Rally is helping us scale our research processes while remaining legally compliant and maintaining a good experience for our customers. It's also automating a few workflows for Research Operations so we can focus on more strategic initiatives versus the day-to-day recruitment and incentive payment tasks. Rally is also helping us create a beta program for our organization where various teams can build their own customer panels and outreach them for real-time feedback and testing. Review collected by and hosted on G2.com.