G2

Amy K.

Director, User Research

Enterprise (> 1000 emp.)

12/11/2025

"Rally Will Transform Your Research Workflow!"

5/5

What do you like best about Rally UXR?

What I appreciate most about Rally is how it has transformed our entire research workflow while providing visibility and control to me as a team manager. The platform has streamlined our end-to-end research process from recruitment through incentive management, making what used to be complex logistics feel effortless. My team is in Rally on a daily basis! Getting onboarded and transitioning our team to Rally was pretty straightforward; we didn't experience any disruption and I'd say we were fully on Rally within a month of getting access to our workspace. Rally has also elevated the professionalism of our participant communications with consistent, polished branding that reflects well on our team and organization. One of the biggest pluses has been the ease of focus group scheduling, which used to be an absolute nightmare and now feels seamless. The comprehensive visibility into all team studies, including recruitment progress, communication history, and participant tracking, has been invaluable for managing our research operations effectively. Beyond operational efficiency, Rally's built-in governance rules have been game-changing, automatically enforcing research best practices like cooldown periods and company-specific participant eligibility rules, which has eliminated guesswork and actually strengthened our relationships with Customer Success and Sales teams. Perhaps most importantly, the Rally team's hands-on approach and responsiveness sets them apart. Our monthly check-ins with customer success help us continuously optimize our workspace, and I'm consistently impressed by how receptive they are to feedback and how quickly they implement improvements based on our needs. Thank you Rally team! We love working with you! Review collected by and hosted on G2.com.

What do you dislike about Rally UXR?

Honestly, there's very little to dislike about Rally. It's been an amazing tool that has truly helped our team, and I can't point to any real downsides to using it. The only minor consideration is that as a newer platform, Rally is still actively developing certain features (though I should note that everything they've promised on their roadmap has consistently rolled out when expected). We're hoping for some more advanced functionality that would be specific to our company's unique workflows, and while we've had great conversations with our customer success person about these needs, we don't yet have a clear timeline for when those particular features might be available. But this feels more like growing pains of working with an new evolving platform rather than a true downside, especially given how responsive and committed the Rally team has been to continuous improvement. Review collected by and hosted on G2.com.

What problems is Rally UXR solving and how is that benefiting you?

Rally is solving several critical problems that were major pain points for our research operations. Before Rally, our end-to-end research process was fragmented across multiple tools, and as a team manager, I lacked visibility into our research pipeline and participant history. We also struggled with research governance, constantly second-guessing participant contact rules and eligibility requirements.

Rally has transformed these challenges by providing streamlined workflow management, seamless scheduling, team visibility, and automated governance rules that enforce both research best practices and company-specific requirements. The platform also elevated our communications with professional branding.

The benefits have been transformative: our research operations are significantly more efficient, budget management is clearer, and I have the visibility needed to effectively manage our research portfolio. Most importantly, the built-in governance features have eliminated guesswork around participant eligibility, actually strengthening our cross-functional relationships. Rally allows us to focus on strategic research rather than getting bogged down in operational logistics. Review collected by and hosted on G2.com.