--- title: Raintree Systems Reviews meta_title: 'Raintree Systems Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 119 reviews by the users' company size, role or industry to find out how Raintree Systems works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 119 scale: '5' date_modified: '2026-07-12' parent_category: name: Ambulatory url: https://www.g2.com/categories/ambulatory --- # Raintree Systems Reviews **Vendor:** Raintree Systems **Category:** [Physical Therapy Software](https://www.g2.com/categories/physical-therapy) **Average Rating:** 4.2/5.0 **Total Reviews:** 119 ## About Raintree Systems Raintree is a comprehensive rehabilitation and physical therapy software solution designed to assist enterprise and large therapy provider organizations in managing patient care and business operations. With a focus on the unique needs of rehabilitation practices, Raintree supports over 50 million patient visits annually across more than 8,500 therapy clinics throughout the United States. The software integrates advanced technology, including artificial intelligence, to enhance the electronic health record (EHR) experience specifically for rehab therapy professionals. Targeted primarily at adult and pediatric therapy practices, Raintree caters to a wide range of users, including physical therapists, occupational therapists, and speech-language pathologists. The software's design is informed by best practices in rehabilitation, ensuring that therapy providers can deliver optimal care and achieve superior patient outcomes. Raintree’s commitment to innovation is evident through its strategic investments in AI technology, which streamline clinical documentation and enhance patient engagement. Key features of Raintree include its ONC-certified EHR, which is the first of its kind tailored specifically for rehabilitation therapy. This certification underscores the software's compliance with industry standards, ensuring that therapy organizations can operate securely and efficiently. Additionally, Raintree offers AI scribe technology that automates clinical documentation, allowing therapists to focus more on patient care rather than administrative tasks. The platform also includes robust patient engagement and communication tools, which facilitate better interactions between providers and patients, ultimately leading to improved satisfaction and outcomes. Furthermore, Raintree provides comprehensive revenue cycle management (RCM) solutions that help therapy practices optimize their financial processes. By integrating business intelligence and analytics, users can gain valuable insights into their operations, enabling them to make data-driven decisions that enhance efficiency and profitability. With a client base that includes 8 out of the 10 largest rehab therapy organizations and over 2,500 implementations nationwide, Raintree stands out as a leader in the industry, prioritizing compliance, security, and the specific needs of rehabilitation therapy providers. ## Raintree Systems Pros & Cons **What users like:** - Users appreciate the **ease of use** of Raintree Systems, enjoying the convenience of an all-in-one platform. (17 reviews) - Users appreciate the **all-in-one system** of Raintree Systems, enhancing client management and workflow efficiency. (17 reviews) - Users find Raintree Systems enhances **efficiency** in tracking and communication, streamlining office processes significantly. (16 reviews) - Users value Raintree Systems for its **helpful features** that enhance tracking, communication, and therapy management. (11 reviews) - Users praise Raintree Systems for its **enhanced business efficiency** , streamlining communication, documentation, and reporting processes. (8 reviews) - Time-saving (8 reviews) - Tracking (7 reviews) - Billing (6 reviews) - Communication (6 reviews) - Customizability (6 reviews) **What users dislike:** - Users find Raintree Systems **not user-friendly** , citing a confusing interface and insufficient training for new users. (14 reviews) - Users find **poor usability** of Raintree Systems frustrating, especially for new users and lacking necessary support and training. (13 reviews) - Users struggle with **system usability** in Raintree Systems, finding it complicated and unintuitive, especially for newcomers. (11 reviews) - Users find the **navigation difficult** , especially newcomers who struggle with the outdated interface and overwhelming features. (9 reviews) - Users find the **difficult navigation** overwhelming, especially due to numerous options and slow loading times. (8 reviews) - Interface Issues (8 reviews) - Users find the **complex navigation** overwhelming, with too many clicks and a confusing layout affecting usability. (7 reviews) - Insufficient Training (6 reviews) - Training Deficiency (6 reviews) - Difficult Learning (5 reviews) ## Raintree Systems Reviews ### 1. Raintree Makes Therapy Documentation Fast and Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2026 **What do you like best about Raintree Systems?** Raintree is extremely easy to use for writing up therapy documentation. It is so quick to write up evaluations thanks to the templates already in place. **What do you dislike about Raintree Systems?** Sometimes there are so many options (when right-clicking on a patient's name, for example), that it is easy to feel overwhelmed for intimidated by all of the choices. **What problems is Raintree Systems solving and how is that benefiting you?** Raintree definitely cuts down on the time it takes to complete paperwork. This increases overall productivity because less non-billable time is needed to be set aside during the day to complete paperwork. **Official Response from Sorella Andersen:** > We love hearing how our platform is helping you reclaim your time. Shifting the day away from administrative headaches and back toward actual patient care is exactly what we're aiming for. Thanks for taking the time to leave a review! ### 2. Strong Features but Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Courtni D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2025 **What do you like best about Raintree Systems?** We’ve been using Raintree Systems as our EMR at Circle Creek Therapy since 2021, and it’s been an invaluable tool for managing our clinic’s operations. One of the standout features is the "Follow Ups" system for billing and troubleshooting. This feature has streamlined our billing process by allowing us to easily track unpaid claims, outstanding balances, and any issues that need attention. It helps ensure nothing gets overlooked, saving us time and reducing the stress of managing billing. The system as a whole offers a robust set of tools that make scheduling, intake, and reporting efficient. The scheduling system is flexible, the intake process is smooth, and the reporting functionality provides great insights into both patient care and clinic performance. We especially appreciate the transparency and insights the reporting provides, making it easier to track productivity and outcomes. On top of all the great features, Raintree’s customer support is fantastic. We’ve had the pleasure of working with Carrie Myers, and her support has been outstanding. She’s always been proactive, knowledgeable, and incredibly responsive, making a huge difference when we need troubleshooting or guidance. Overall, Raintree Systems has been a game-changer for our clinic, offering the right tools and great support to help us deliver top-notch care while staying organized and efficient. **What do you dislike about Raintree Systems?** While Raintree Systems has been a valuable tool for our clinic, there are a few areas that could be improved. One of the biggest drawbacks is the upcharging for new features. Some of these updates feel like basic enhancements that should be included as part of regular updates, rather than being treated as premium features that come at an additional cost. This can be frustrating, especially when the features seem essential for keeping the system up to date with current industry standards. Another issue is the software's user interface. While functional, Raintree's design feels a bit dated—what I jokingly refer to as "Windows 95 chic." The interface isn’t as modern or streamlined as some of the newer software options available today. This can make the system feel less intuitive and harder to navigate, especially for new users who may be accustomed to more visually appealing and user-friendly systems. Additionally, the implementation and onboarding process has been inconsistent. The support we’ve received during the onboarding phase has been minimal, and it hasn't always been clear or comprehensive. This creates a steeper learning curve for new staff, as there is no dedicated "Raintree Academy" or other structured training resources to guide users through the system. Instead, each individual company is left to develop its own training materials for every area and type of user. This approach adds unnecessary complexity to the process and can lead to confusion for new hires. While Raintree certainly has its strengths, these downsides—particularly the extra charges for necessary features, outdated interface, and inconsistent onboarding and support—are things to consider for those looking for a more polished, modern, and user-friendly experience. **What problems is Raintree Systems solving and how is that benefiting you?** Raintree Systems is solving several key business problems for us. By offering one integrated program for all departments, it streamlines our operations and reduces the need for multiple separate systems. This has helped improve our tracking and billing processes, ensuring that everything from scheduling to insurance claims is handled more efficiently. On the billing side, it has been especially beneficial in helping us track our fee schedules and alerting us when we are underpaid based on our expected rates, preventing revenue loss. The ability to easily find data and run reports has been a huge benefit, allowing us to monitor clinic performance, track outcomes, and make data-driven decisions quickly and accurately. This integration has ultimately saved time, reduced errors, and improved overall productivity for our team. ### 3. Billing Manager **Rating:** 3.5/5.0 stars **Reviewed by:** Shawna C. | Billing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2025 **What do you like best about Raintree Systems?** I like that the medical records print with the billing. I like that everything for each side of our company is in the file. I like the search feature to be able to do smart search for patient information and insurance information. **What do you dislike about Raintree Systems?** I dislike not being able to make correction to files easily. For example, we are unable to change cases without doing an amendment. I don't like that you cannot have options when printing, for example printing a ledger with just charges only and show no payments. You can't do that unless you go into settings and set-up a profile to do so. I wish when we changed insurance carriers it would allow us to delete them instead of tracking them. I also wish we were allowed to enter carriers with the same address multiple times. I also wish the social updated to insurance field when you input the carrier information. As well as a place to pull ADJ#'s for workers comp cases. **What problems is Raintree Systems solving and how is that benefiting you?** We use the ticket system; I wish that everyone could have an email to get things resolved rather than go through a pint person in our company to reach out to RT. ### 4. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Raintree Systems?** I like the ability to customize reports and view the data. So many different options and almost every report you can think of is in the system. The task dashboard is a huge asset as well. **What do you dislike about Raintree Systems?** While I love the reports, they can be be cumbersome to figure out to get the data you want. There are so many option but not enough info in there to get what you want. **What problems is Raintree Systems solving and how is that benefiting you?** I love that you can submit cases to get issues and bugs corrected. This process used to be fast and responsive, but has become almost non responsive lately. It takes a bit to get things fixed. **Official Response from Cameron DeJong:** > Jessica - Thank you for your review. We appreciate you and your honest feedback! Hearing about your ability to customize reports and view your data is heartening. We are working constantly to make things easier for our valued clients to work through. Efficiency is essential to all of us for sure. Regarding the cases and bugs, if you have current issues there, don't hesitate to contact me directly at cameron.dejong@raintreeinc.com so that I can ensure that you and your team are taken care of with a five-star experience. Thank you again for your feedback. ### 5. Assistant Clinical Director **Rating:** 4.5/5.0 stars **Reviewed by:** Hilary R. | Assistant Clinical Director, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Raintree Systems?** Our organization provides occupational, physical, feeding, and speech therapy services, and Raintree has made our documentation process seamless and consistent across all disciplines. With Raintree, we’re able to manage intake, scheduling, documentation, and billing all within a single, integrated system. The Raintree team is consistently responsive, supportive, and solution-focused, always ready to assist with any issues that arise. **What do you dislike about Raintree Systems?** When we need to customize features to fit the specific needs of our clinic and the unique way our business operates, we often miss out on system updates that could improve those customizations. Additionally, every new feature seems to come with an added cost, which can be challenging for a nonprofit organization. As a long-standing and loyal customer, it would be helpful to have clearer communication about updates and more consideration for organizations like ours when it comes to pricing and access to new features. **What problems is Raintree Systems solving and how is that benefiting you?** Raintree is helping us streamline our billing processes, allowing us to generate revenue more efficiently and improve overall financial performance. **Official Response from Cameron DeJong:** > Hey Hilary! I'm glad to hear that you find Raintree helpful in making your documentation easy and uniformed, as well as integrating various aspects of your therapy and rehab services into one system. Our team at Raintree always aims to provide excellent support and help address any challenges that may arise. Regarding your feedback about customization and updates, I understand that having timely communication on updates would be beneficial for your clinic's unique needs. We appreciate your input, and we value the opportunity to continuously improve our system to better serve our customers. We would be more than happy to discuss how Raintree can meet the specific requirements of your BCBA program and support your organization's growth. Thank you for sharing your thoughts, and please don't hesitate to reach out if you have any further questions or if there's anything else we can assist you with. Best regards, Cameron DeJong cameron.dejong@raintreeinc.com ### 6. Pretty good **Rating:** 4.0/5.0 stars **Reviewed by:** Natasha D. | Therapy Office Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Raintree Systems?** Going from using Practice Perfect System to Raintree was an adjustment, but once I got used to the functionality for my job title, it became very easy to use. Any issues I've had, I've been able to get assistance from Raintree Support with no hesitation. My check ins are easy, leaving notes are easy, being able to access charts, add, delete documents, using the patient wallet, scheduling as a whole, sending documents by fax, etc all easy to do and minimal issues overall. **What do you dislike about Raintree Systems?** For my job title, it's fine no real issues. But when helping Finance, we've had issue with posting payments, especially if we put a date of service. We've seen posting errors, charge offs with no explanation as to why, if the patient is using Vouchers sometimes that isn't processed correctly after we've done our part correctly. When Finance has been able to get help sometimes they've been helpful and other times our Finance department has had to jump through hoop to get assistance. **What problems is Raintree Systems solving and how is that benefiting you?** I can tell they are trying to make Raintree more user friendly through all parts of therapy and billing overall. While the updates haven't made a difference in my day to day work; I know the updates are beneficial to make everything smoother for all users. ### 7. Accurate and easy to use system **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan W. | Senior Business Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Raintree Systems?** I like the ability to customize our experience for each of our entities based the unique requirements of each one. Whether it's custom fields or special reports, everything we need is provided. Once every thing is implemented, everything is very easy to use. Not to mention the system handles multiple users entering large amounts of information every day. Very stable system and we've been using it for years! **What do you dislike about Raintree Systems?** Only complaint is the response time from customer service if there is a problem. Typical response time, depending on severity of the issues, ranges from a few days to a few weeks. **What problems is Raintree Systems solving and how is that benefiting you?** Raintree is our centralized billing system for all our medical billing entities. It handles patient demographics, physical facilities, insurance contact information, medication pricing, and accounts receivable. Raintree benefits our organization by housing all our information in one central location for easy processing, reporting, and security. ### 8. Raintree is made for billers **Rating:** 5.0/5.0 stars **Reviewed by:** Sally H. | Billing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Raintree Systems?** Billing in Raintree is easy and automated as long as the set up on the "backend" is done flawlessly, and Raintree has a great onboarding program that helps make sure that is done. It's evident that billers were consulted in the making of this program. **What do you dislike about Raintree Systems?** There are a lot of functions that cause overwhelm. It's great to have a lot of information and capability, but it makes it difficult for older users that are not "tech savvy." **What problems is Raintree Systems solving and how is that benefiting you?** Automated claims submission is wonderful. All the rules and protocols I can set up on the backend to make sure special rules are followed is the greatest thing that's ever happened in my professional life. It is overwhelming at first, but Raintree medical billing staff helped me get everything set up perfectly and run test batches to make sure everything was right before turning me loose. ### 9. Great EMR and great company! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2023 **What do you like best about Raintree Systems?** Raintree is a very intuitive EMR with many ways to customize it and make it work for your practice. The customer support is excellent, and Raintree has created spaces for user feedback and ideas that work to improve the system. **What do you dislike about Raintree Systems?** There is not much to dislike, but like all EMR systems, it can have its quirks. Our most significant pain point is probably the ledger and remittance settings that affect billing functions. **What problems is Raintree Systems solving and how is that benefiting you?** Raintree has helped us navigate our busy waiting area and check-in times with eCheck-in! Now parents can check-in remotely, update demographic information, pay copays and balances, and free up our front desk to help other families. **Official Response from Cameron DeJong:** > We are so grateful for your wonderful review! We are fortunate to have the best customer support team in healthcare. Thank you for the feedback on the ledger and remittance settings. We are working hard every day to evolve and continue to be the best for you. Thank you for being a valued member of the Raintree family. All of us at Raintree are here for you, always. ### 10. Current Raintree Opinion **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2025 **What do you like best about Raintree Systems?** Upgrades over the years have made processing claims easier and most issues are able to be corrected quickly. The Salesforce team is helpful and friendly. **What do you dislike about Raintree Systems?** The database has a very old look and feel to it. There are so many different areas of settings that are needed to get things to function properly and there can be discrepancies in the settings, causing things to not work as desired. New features come at a cost, so eventually we'll be stuck with old functionality because costs keep going up but reimbursement in this industry keep going down. **What problems is Raintree Systems solving and how is that benefiting you?** Confidence in remaining HIPAA compliant, due to Raintree's high standards. The integration with Waystar allows claims to bill out smoothly and receive remit files back without a lot of manual work. Helps keep the team lean without needing a lot of extra staff to handle duties for RCM. ## Raintree Systems Discussions - [What is Raintree Systems | Therapy & Rehab used for?](https://www.g2.com/discussions/what-is-raintree-systems-therapy-rehab-used-for) - 1 comment - [View Raintree Systems pricing details and edition comparison](https://www.g2.com/products/raintree-systems/reviews/raintree-systems-review-7605833?section=pricing&secure%5Bexpires_at%5D=2026-07-13+01%3A12%3A14+-0500&secure%5Bsession_id%5D=f46b18e5-3e3f-4358-b3c2-b957a42f345c&secure%5Btoken%5D=f8d5babf0dc38e6fc8f19c6dc756f42b96b51d7ed612b73e8874ea727f3aae89&format=llm_user) ## Raintree Systems Integrations - [JopariPay](https://www.g2.com/products/joparipay/reviews) - [Waystar](https://www.g2.com/products/waystar/reviews) ## Raintree Systems Features **Information Flow** - Patient Case Management - Referrals Management - Records Management **Clinical** - Compliance - Revenue Cycle Management (RCM) - Software Integrations - Revenue Cycle Management (RCM) - Task Automation - Revenue Cycle Management (RCM) **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Message Lifespan - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging **Operations** - Workflow Optimization - Clinical Documentation - EHR Integration - Clinical Documentation - Clinical Communication - Clinical Documentation - Transcription Automation - Clinical Documentation - CDI Training - Clinical Documentation - Clinical Data Exchange - Clinical Documentation - Document Access - Clinical Documentation - Digitization - Clinical Documentation **Clinical Workflow Management** - Multiple Medical Provider Access - Ancillary Care Provider Access - Meaningful Use Reporting - Clinical Documentation **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications - Integration with Wearables **Operations Management** - Administrative Processes - Back Office Processes - Workflow Coordination - Practice Specialty Support **Technology** - Telecommunications - Low Bandwidth Support - EHR Integration **Agentic AI - Medical Billing** - Natural Language Interaction **Patient Experience** - Dashboards & Reporting - Team Management - Secure Communications - Patient Experience Management **Financial** - Billing Automation - Revenue Cycle Management (RCM) - Clearinghouse Integration - Revenue Cycle Management (RCM) - Claims Management - Revenue Cycle Management (RCM) **Patient Health Information Management** - ePHI Storage - Interoperability - Patient Workflow Management **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration **Added Efficiencies** - Integration with EHRs - Compliance - Integration with Billing Software - Patient Information Management **Administration** - Practice Branding - Practice Specific - Charting And Documentation **Generative AI** - AI Text Summarization **Compliance** - HIPAA Compliance - State Regulation Compliance **Generative AI** - AI Text Summarization **Agentic AI - EHR** - Autonomous Task Execution ## Top Raintree Systems Alternatives - [WebPT](https://www.g2.com/products/webpt/reviews) - 4.4/5.0 (159 reviews) - [Prompt Health](https://www.g2.com/products/prompt-health/reviews) - 4.9/5.0 (80 reviews) - [Epic](https://www.g2.com/products/epic/reviews) - 4.2/5.0 (896 reviews)