G2

Neethu S.

Operations Support Engineer

Enterprise (> 1000 emp.)

3/15/2023

"Team of best professional service and implementation engineers"

4.5/5

What do you like best about Rackspace Managed Services?

Professional service team has a very systematic approach with good escalation options and SLA system. There was less dead time in the engagement phase, we were receiving proper communication even from higher teams. Plan of action is upto the mark and engineering wing is really supportive 24*7. Global presence of company helped us to not wait too long for any resolution. Review collected by and hosted on G2.com.

What do you dislike about Rackspace Managed Services?

Customers are expecting more use cases in future to better understand the cloud business and its scope. Similarity in team names and services sometimes creates confusion in approaching correct team. We faced a bit difficulty in conveying our needs about different DNS services. Expecting more professsional team experts. Review collected by and hosted on G2.com.

Recommendations to others considering Rackspace Managed Services:

We need to learn about our use cases in a deeper way before approaching them. Price and plans need to be discussed prior implementation. Try to communicate with executives more than team leads. Do not always trust SLA, instead depend on escalation graph. Review collected by and hosted on G2.com.

What problems is Rackspace Managed Services solving and how is that benefiting you?

Rackers helped me to easily complete my GCP migration from Cloudflare. There implementation wing is extremely good to deliver the result on time. Expert engineers with very hast handson experience in Cloud. Moreover their ever changing business model with the newly emerged technologies really helping us to get result on the spot. Review collected by and hosted on G2.com.